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Authors
Advisor(s)
Abstract(s)
A COVID-19 trouxe consigo a aceleração digital que culminou na utilização massiva de
plataformas digitais para diversas atividades do dia-a-dia (e.g., trabalho, ensino,
comércio) que aumentaram a sobrecarga de trabalho dos profissionais de Tecnologias da
Informação (TI). Por sua vez, o trabalho remoto e o sentimento de incerteza levaram à
redução do desempenho e bem-estar dos colaboradores mais conscienciosos. O objetivo
da presente dissertação é compreender o impacto da sobrecarga de trabalho e da
conscienciosidade no bem-estar e desempenho dos profissionais de TI. Tendo por base
um inquérito por questionário aplicado a uma amostra de 144 repostas de profissionais de
TI foi testado um modelo teórico utilizando o Partial Least Squares (PLS). Os resultados
obtidos demonstram que a sobrecarga de trabalho exerce um efeito negativo e
significativo em todas as variáveis relacionadas com o bem-estar (satisfação com a vida,
equilíbrio trabalho-vida e afastamento psicológico). O equilíbrio trabalho-vida apresenta
um efeito mediador entre a sobrecarga de trabalho e o bem-estar. Constatou-se ainda que:
i) o impacto da sobrecarga no equilíbrio trabalho-vida é mais forte nos homens; ii) o
equilíbrio trabalho-vida é superior nos solteiros/divorciados/separados e com idade igual
ou inferior a 30 anos. Em contrapartida, a relação entre o equilíbrio trabalho-vida e o bemestar é mais forte para os casados/em união de facto. Relativamente à conscienciosidade
verificou-se o seu impacto positivo e significativo no bem-estar e no desempenho nas
tarefas. Adicionalmente, constatou-se que os trabalhadores em regime presencial
apresentavam níveis superiores de conscienciosidade. São ainda apresentadas
implicações teóricas e práticas dos resultados obtidos.
COVID-19 brought with it the digital acceleration that culminated in the massive use of digital platforms for various day-to-day activities (e.g., work, teaching, commerce) that increased the workload of Information Technology (IT) professionals. Remote work and the feeling of uncertainty led to a reduction in the performance and well-being of the most conscientious employees. The objective of this dissertation is to understand the impact of work overload and conscientiousness on the well-being and performance of IT professionals. Based on a questionnaire survey applied to a sample of 144 responses from IT professionals, a theoretical model was tested using Partial Least Squares (PLS). The results obtained demonstrate that work overload has a negative and significant effect on all variables related to well-being (life satisfaction, work-life balance and psychological detachment). Work-life balance has a mediating effect between work overload and wellbeing. It was also found that: i) the impact of work overload on work-life balance is stronger for men; ii) the work-life balance is higher in single/divorced/separated and aged 30 or under. On the other hand, the relationship between work-life balance and well-being is stronger for married people/ non-marital partnership. Regarding conscientiousness, it was found to have a positive and significant impact on well-being and task performance. Additionally, on-site workers showed higher levels of conscientiousness. Theoretical and practical implications of the results obtained are also presented.
COVID-19 brought with it the digital acceleration that culminated in the massive use of digital platforms for various day-to-day activities (e.g., work, teaching, commerce) that increased the workload of Information Technology (IT) professionals. Remote work and the feeling of uncertainty led to a reduction in the performance and well-being of the most conscientious employees. The objective of this dissertation is to understand the impact of work overload and conscientiousness on the well-being and performance of IT professionals. Based on a questionnaire survey applied to a sample of 144 responses from IT professionals, a theoretical model was tested using Partial Least Squares (PLS). The results obtained demonstrate that work overload has a negative and significant effect on all variables related to well-being (life satisfaction, work-life balance and psychological detachment). Work-life balance has a mediating effect between work overload and wellbeing. It was also found that: i) the impact of work overload on work-life balance is stronger for men; ii) the work-life balance is higher in single/divorced/separated and aged 30 or under. On the other hand, the relationship between work-life balance and well-being is stronger for married people/ non-marital partnership. Regarding conscientiousness, it was found to have a positive and significant impact on well-being and task performance. Additionally, on-site workers showed higher levels of conscientiousness. Theoretical and practical implications of the results obtained are also presented.
Description
Mestrado Bolonha em Gestão de Recursos Humanos
Keywords
Sobrecarga de Trabalho Conscienciosidade Bem-estar Desempenho Equilíbrio Trabalho-Vida Afastamento Psicológico Tecnologias da Informação Work Overload Conscientiousness Well-Being Performance Work-life Balance Psychological Detachment Information Technology
Pedagogical Context
Citation
Ribeiro, Inês Maria (2022). “O impacto da sobrecarga de trabalho e da conscienciosidade no bem-estar e desempenho dos profissionais de TI”. Dissertação de Mestrado. Universidade de Lisboa. Instituto Superior de Economia e Gestão
Publisher
Instituto Superior de Economia e Gestão