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A implementação de sistemas de e-procurement : estudo de caso no banco ABC
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Resumo(s)
A crescente globalização e o surgimento da internet conduziram ao aparecimento de novos desafios às empresas. Assim, estas necessitam de estar constantemente recriarem-se de forma a obter vantagem competitiva e diferenciarem-se dos seus concorrentes. Para as áreas de compras, a implementação de ferramentas de e-procurement pode assumir um papel preponderante no que se refere a obtenção de maior eficiência.
Este estudo apresenta um estudo de caso numa empresa do setor bancário procurando analisar os benefícios e barreiras inerentes à implementação do e-procurement bem como em que medida é que a implementação destes sistemas afetaram os relacionamentos com fornecedores.
Conclui-se que a empresa apresentou bastantes melhorias quanto à redução de custos, acesso a um número mais alargado de fornecedores, melhor coordenação e maior transparência nos processos, e que os benefícios superaram as barreiras que emergiram da implementação do e-procurement. O impacto que a implementação destes sistemas teve nos relacionamentos com os fornecedores foi pouco significativo porque embora se verifique a automatização dos processos, os relacionamentos cliente-fornecedor são baseados em confiança.
The growing globalization and the arising of the internet have led to the emergence of new challenges for companies and corporate organizations. They need to constantly recreate themselves in order to obtain a competitive advantage and differentiate from their competitors. For purchasing areas, the implementation of e-procurement tools can take a leading role in terms of achieving greater efficiency. This study presents a case study in a banking sector’s company which analyzes the benefits and barriers inherent to the implementation of e-procurement, as well as the extent to which the implementation of these systems affected relationships with suppliers. It is concluded that the company has presented considerable improvements in cost reductions, access to a larger number of suppliers, better coordination and greater transparency in the processes, and that the benefits have overcome the barriers that have emerged from the implementation of e-procurement. The impact that the implementation of these systems had on the supplier relationship was not very significant because although there is automation of processes, the customer-supplier relationship is based on trust
The growing globalization and the arising of the internet have led to the emergence of new challenges for companies and corporate organizations. They need to constantly recreate themselves in order to obtain a competitive advantage and differentiate from their competitors. For purchasing areas, the implementation of e-procurement tools can take a leading role in terms of achieving greater efficiency. This study presents a case study in a banking sector’s company which analyzes the benefits and barriers inherent to the implementation of e-procurement, as well as the extent to which the implementation of these systems affected relationships with suppliers. It is concluded that the company has presented considerable improvements in cost reductions, access to a larger number of suppliers, better coordination and greater transparency in the processes, and that the benefits have overcome the barriers that have emerged from the implementation of e-procurement. The impact that the implementation of these systems had on the supplier relationship was not very significant because although there is automation of processes, the customer-supplier relationship is based on trust
Descrição
Mestrado em Gestão e Estratégia Industrial
Palavras-chave
e-procurement benefícios barreiras relacionamento cliente-fornecedor estratégias de compras benefits barriers customer-supplier relationship purchasing orientation
Contexto Educativo
Citação
Antunes, Ana Rita Araújo (2020). "A implementação de sistemas de e-procurement : estudo de caso no banco ABC". Dissertação de Mestrado. Universidade de Lisboa. Instituto Superior de Economia e Gestão.
Editora
Instituto Superior de Economia e Gestão