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Técnicos do sistema português de promoção e proteção de crianças e jovens : dificuldades, estratégias de coping, conciliação trabalho-família e teletrabalho
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Resumo(s)
O presente estudo teve como objetivo explorar e compreender a perspetiva de
técnicos que trabalham no Sistema Português de Promoção e Proteção de Crianças e
Jovens acerca da sua prática profissional. Para tal, adotou-se uma metodologia qualitativa
e foram realizadas entrevistas semiestruturadas a oito técnicas (N = 8). Os dados
recolhidos foram analisados com recurso ao software QSR NVivo 12, sendo sujeitos a
uma análise temática indutiva. Os principais resultados obtidos com este estudo foram os
seguintes: (1) verificou-se a existência do impacto emocional do trabalho nesta área, no
discurso de todas as participantes; (2) as condições laborais estavam relacionadas com o
impacto emocional, contribuindo para ele; (3) fatores relacionados com alguma relutância
dos clientes foram identificados como uma dificuldade para o trabalho das técnicas, que
mencionaram recorrer a ferramentas para ajudar no estabelecimento da relação com os
mesmos; (4) a estratégia de coping mais referida foi o suporte da equipa que exerce várias
funções, desde o apoio emocional à tomada de decisões; (5) o impacto do trabalho na
vida familiar/pessoal mostrou-se maioritariamente negativo, estando relacionado com a
imprevisibilidade de horários, com uma menor disponibilidade para a família e com levar
as preocupações relacionadas com o trabalho para casa; (6) o impacto negativo do
trabalho na vida familiar/pessoal e o impacto emocional estavam relacionados; (7) as
estratégias de conciliação trabalho-família adotadas pelas participantes são
principalmente a realização de atividades em família, o desligar e a procura de apoio; (8)
o teletrabalho trouxe desafios adicionais à conciliação trabalho-família, principalmente a
gestão da disponibilidade para os filhos e das tarefas domésticas, que se constituem como
fatores de distração para a realização do trabalho; (9) a visão que as técnicas têm acerca
do seu trabalho demonstrou-se maioritariamente positiva.
This study aimed to explore and understand the perspective of technicians who work in the Portuguese system for the Promotion and Protection of Children and Youth in relation to their professional practice. To this end, it was adopted a qualitative methodology and conducted semi-structured interviews with eight technicians (N = 8). The collected data was analysed using the QSR NVivo 12 software, being submitted to an inductive thematic analysis. The main results obtained with this study were the following: (1) there was a presence of emotional impact from work in this area, according to all participants; (2) working conditions were related to the emotional impact, contributing to it; (3) factors related to some reluctance from the clients were identified as a difficulty for the technician´s work, who declared to use several tools for the establishment of the relationship with them; (4) the most mentioned coping strategy was the support of the team, that performs various functions, from emotional support to decision making; (5) the impact of work on family/personal life was mostly negative, related to the unpredictability of schedules, with less availability for the family and taking work-related concerns home; (6) negative impact of work on family/personal life and emotional impact were related; (7) work-family reconciliation strategies adopted by technicians were mainly family activities, the “turn-off” and the search for support; (8) teleworking has brought additional challenges for work-family reconciliation, mainly the management of availability for the children and management of domestic tasks, which were distracting factors for carrying out the work; (9) the view that the technicians perceive about their work proved to be mostly positive.
This study aimed to explore and understand the perspective of technicians who work in the Portuguese system for the Promotion and Protection of Children and Youth in relation to their professional practice. To this end, it was adopted a qualitative methodology and conducted semi-structured interviews with eight technicians (N = 8). The collected data was analysed using the QSR NVivo 12 software, being submitted to an inductive thematic analysis. The main results obtained with this study were the following: (1) there was a presence of emotional impact from work in this area, according to all participants; (2) working conditions were related to the emotional impact, contributing to it; (3) factors related to some reluctance from the clients were identified as a difficulty for the technician´s work, who declared to use several tools for the establishment of the relationship with them; (4) the most mentioned coping strategy was the support of the team, that performs various functions, from emotional support to decision making; (5) the impact of work on family/personal life was mostly negative, related to the unpredictability of schedules, with less availability for the family and taking work-related concerns home; (6) negative impact of work on family/personal life and emotional impact were related; (7) work-family reconciliation strategies adopted by technicians were mainly family activities, the “turn-off” and the search for support; (8) teleworking has brought additional challenges for work-family reconciliation, mainly the management of availability for the children and management of domestic tasks, which were distracting factors for carrying out the work; (9) the view that the technicians perceive about their work proved to be mostly positive.
Descrição
Dissertação de mestrado, Psicologia (Área de Especialização em Psicologia Clínica e da Saúde - Psicologia Clínica Sistémica), Universidade de Lisboa, Faculdade de Psicologia, 2020
Palavras-chave
Crianças em risco Estratégias de coping Trabalho-família Teletrabalho Teses de mestrado - 2020