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O equilíbrio trabalho-família no setor hoteleiro : um estudo exploratório sobre perceção de suporte organizacional, intenção de saída, performance e satisfação
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Orientador(es)
Resumo(s)
A atividade hoteleira é um dos setores mais dinâmicos à escala global e tem
vindo a crescer na última década. Ainda que seja muito sensível a externalidades, é
responsável por percentagens significativas dos níveis de empregabilidade. Esta
indústria depende largamente das relações interpessoais estabelecidas entre os
colaboradores e os clientes, que ditam o sucesso das organizações. Por ser uma
atividade caracterizada por longas e antissociais horas de trabalho, pelo stress das
funções, pelos baixos salários e pela sua sazonalidade, enfrenta desafios proeminentes
ligados, acima de tudo, às questões do equilíbrio trabalho-família (ETF) e,
consequentemente, à intenção de abandono das organizações.
A presente investigação procura interligar as variáveis Equilíbrio TrabalhoFamília, Intenção de Saída, Performance, Satisfação e Suporte Organizacional
Percebido (POS). Uma vez que a revisão de literatura contém bastante informação e
sugere relações entre os conceitos, este estudo exploratório vai mais além e são
colocadas hipóteses.
Por meio de um inquérito aplicado a 127 participantes, foi possível observar
que: o Equilíbrio Trabalho-Família negativo estabelece uma relação negativa com
Satisfação e Suporte Organizacional Percebido, e positiva com Intenção de Saída; O
Suporte Organizacional Percebido relaciona-se de forma negativa com a Intenção de
Saída e positivamente com Satisfação; O aumento da Satisfação reflete-se numa
diminuição da Intenção de Saída e num crescimento dos níveis de Performance.
Assim, todas as hipóteses colocadas se confirmam – à exceção do ETF Negativo
com a Performance e do POS com a Performance. Ademais, o estudo revela que
existem variáveis que influenciam outras de forma mais marcante, como é o caso do
POS, cuja relação com a Intenção de Saída é mais forte que o ETF Negativo sobre a
última. Tal sugere que o estudo pode ser aprofundado e poderá ser apresentado um
modelo conceptual e de hipóteses.
The hospitality industry is one of the most dynamic on a global scale and it has been thriving during this last decade. Although it is extremely sensitive to external factors, it is responsible for significant percentages of employability levels. This business largely depends on interpersonal relationships established between both employees and consumers. Being this activity known for its long and antisocial hours, the stress inherent to the roles, for the low compensation and its seasonality, it faces outstanding challenges related to, mostly, work-life balance (WLB) issues and, thereafter, the intention to leave the organization. This investigation seeks to establish a link between the variables: Work-Life Balance, Intent to Leave, Performance, Satisfaction and Perceived Organizational Support (POS). Since the literature review contains plenty of information and suggests relations between the above mentioned concepts, this explorative study goes further, and hypotheses are placed. By means of a survey applied to 127 participants, it is possible to state that: the negative Work-Life Balance establishes a negative relation with Satisfaction and Perceived Organizational Support, and positively with Intent to Leave; Perceived Organizational Support is related with Intent to Leave in a negative way, and positively with Satisfaction; The increase of Satisfaction is reflected in a decrease of Intent to Leave and higher levels of Performance. Accordingly, all of the placed hypotheses are confirmed – with the exception of Negative WLB with Performance, as well as POS with Performance. Furthermore, this study reveals that there are variables which bias others in a more expressive way. For example, POS, whose relation with Intent to Leave is stronger than the Negative WLF over the last one. This suggests that the study can be deepened, and a hypotheses model can be used.
The hospitality industry is one of the most dynamic on a global scale and it has been thriving during this last decade. Although it is extremely sensitive to external factors, it is responsible for significant percentages of employability levels. This business largely depends on interpersonal relationships established between both employees and consumers. Being this activity known for its long and antisocial hours, the stress inherent to the roles, for the low compensation and its seasonality, it faces outstanding challenges related to, mostly, work-life balance (WLB) issues and, thereafter, the intention to leave the organization. This investigation seeks to establish a link between the variables: Work-Life Balance, Intent to Leave, Performance, Satisfaction and Perceived Organizational Support (POS). Since the literature review contains plenty of information and suggests relations between the above mentioned concepts, this explorative study goes further, and hypotheses are placed. By means of a survey applied to 127 participants, it is possible to state that: the negative Work-Life Balance establishes a negative relation with Satisfaction and Perceived Organizational Support, and positively with Intent to Leave; Perceived Organizational Support is related with Intent to Leave in a negative way, and positively with Satisfaction; The increase of Satisfaction is reflected in a decrease of Intent to Leave and higher levels of Performance. Accordingly, all of the placed hypotheses are confirmed – with the exception of Negative WLB with Performance, as well as POS with Performance. Furthermore, this study reveals that there are variables which bias others in a more expressive way. For example, POS, whose relation with Intent to Leave is stronger than the Negative WLF over the last one. This suggests that the study can be deepened, and a hypotheses model can be used.
Descrição
Mestrado Bolonha em Gestão de Recursos Humanos
Palavras-chave
Setor hoteleiro Equilíbrio trabalho-família Turnover Intenção de saída Performance Satisfação global Suporte Organizacional Percebido Hospitality industry Work-life balance Intent to leave Global satisfaction Perceived Organizational Support
Contexto Educativo
Citação
Santos, Madalena de Sousa Cardim Froufe dos (2022). “O equilíbrio trabalho-família no setor hoteleiro : um estudo exploratório sobre perceção de suporte organizacional, intenção de saída, performance e satisfação ”. Dissertação de Mestrado. Universidade de Lisboa. Instituto Superior de Economia e Gestão
Editora
Instituto Superior de Economia e Gestão