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Tédio no trabalho e cyberloafing ativo e passivo : o papel da satisfação no trabalho
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Os comportamentos associados ao cyberloafing estao cada vez mais presentes no contexto organizacional, impulsionados pelo acesso generalizado a internet e pela crescente dependência dos indivíduos em relação as tecnologias digitais. Os indivíduos tanto podem envolver-se intencional e deliberadamente em atividades online que nao estão relacionados com o seu trabalho, onde se inclui tratar de assuntos pessoais durante o horário de trabalho (cyberloafing ativo), como ter comportamentos inconscientes e automáticos que desviam a sua atencao do trabalho para outras atividades, tais como ler noticias online (cyberloafing passivo). O tédio no trabalho tende a contribuir para ambos os tipos de comportamento, enquanto a satisfação pode influenciar essa relação. No presente estudo, analisa-se a relação entre o tédio no trabalho e os comportamentos de cyberloafing (ativo e passivo), bem como o papel mediador da satisfação no trabalho nesta relação. Tendo por base uma metodologia quantitativa e uma amostra de 212 respostas, obtidas através da divulgação online de um inquérito por questionário, os resultados obtidos demonstram que o tédio no trabalho relaciona-se positivamente com os comportamentos de cyberloafing, sejam eles do tipo passivo ou ativo. Verificou-se também que satisfação no trabalho medeia significativamente a relação entre o tédio e o cyberloafing ativo, não se observando, contudo, um efeito mediador da satisfação no trabalho na relação entre o tédio e o cyberloafing passivo. Adicionalmente, identificaram-se diferenças estatisticamente significativas em função do género e setor de atividade. Por fim, do ponto de vista das implicações praticas, o estudo fornece estratégias de prevenção do cyberloafing ativo e passivo, como ações de formação em competências como gestão de tempo e autorregulação emocional, um diagnostico de clima organizacional para identificar eventuais causas de tédio e de insatisfação ou ainda através do job redesign
Behaviours associated with cyberloafing are increasingly present in the organizational context, driven by widespread access to the internet and individuals' growing dependence on digital technologies. Individuals can either intentionally and deliberately engage in online activities that are unrelated to their work, such as dealing with personal matters during working hours (active cyberloafing), or engage in unconscious and automatic behaviours that divert their attention from work to other activities, such as reading the news (passive cyberloafing). Boredom at work tends to trigger both types of behaviour, while satisfaction can influence this relationship. This study analyses the relationship between boredom at work and cyberloafing behaviour (active and passive), as well as the mediating role of job satisfaction in this relationship. Based on a quantitative methodology and a sample of 212 responses obtained through an online questionnaire, the results show that boredom at work is positively related to cyberloafing behaviour, whether passive or active. It was also found that job satisfaction significantly mediates the relationship between boredom and active cyberloafing, but there was no mediating effect of job satisfaction on the relationship between boredom and passive cyberloafing. In addition, statistically significant differences were identified according to gender and sector of activity. Finally, from the point of view of practical implications, the study provides strategies for preventing active and passive cyberloafing, such as training in skills like time management and emotional self-regulation, a diagnosis of the organisational climate to identify possible causes of boredom and dissatisfaction, or even through job redesign.
Behaviours associated with cyberloafing are increasingly present in the organizational context, driven by widespread access to the internet and individuals' growing dependence on digital technologies. Individuals can either intentionally and deliberately engage in online activities that are unrelated to their work, such as dealing with personal matters during working hours (active cyberloafing), or engage in unconscious and automatic behaviours that divert their attention from work to other activities, such as reading the news (passive cyberloafing). Boredom at work tends to trigger both types of behaviour, while satisfaction can influence this relationship. This study analyses the relationship between boredom at work and cyberloafing behaviour (active and passive), as well as the mediating role of job satisfaction in this relationship. Based on a quantitative methodology and a sample of 212 responses obtained through an online questionnaire, the results show that boredom at work is positively related to cyberloafing behaviour, whether passive or active. It was also found that job satisfaction significantly mediates the relationship between boredom and active cyberloafing, but there was no mediating effect of job satisfaction on the relationship between boredom and passive cyberloafing. In addition, statistically significant differences were identified according to gender and sector of activity. Finally, from the point of view of practical implications, the study provides strategies for preventing active and passive cyberloafing, such as training in skills like time management and emotional self-regulation, a diagnosis of the organisational climate to identify possible causes of boredom and dissatisfaction, or even through job redesign.
Descrição
Trabalho Final de Mestrado, Gestão de Recursos Humanos, ISEG, 2025
Palavras-chave
Active cyberloafing Passive cyberloafing Job satisfaction Boredom Tedio no trabalho Cyberloafing ativo Cyberloafing passivo Satisfacao no trabalho