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Liderança virtual : estudo de caso numa empresa de consultoria
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Orientador(es)
Resumo(s)
O tema do presente Trabalho Final de Mestrado (TFM) foca o conceito de liderança
virtual ou e-liderança e os fatores que levam ao seu sucesso numa empresa de consultoria
que atua em vários mercados internacionais.
O surgimento e o impulsionamento dado pela pandemia Covid-19 ao trabalho remoto
permitiu a globalização das equipas e fez desaparecer as fronteiras territoriais. Isto levou
a que as equipas virtuais fossem dotadas de elementos advindos de diversas culturas,
levando a um aumento da diversidade cultural no seio das organizações. Por esta via,
considera-se fundamental o respeito e a capacidade de compreensão de outras culturas, o
que as envolve, através da demonstração de uma sensibilidade intercultural.
A revisão de literatura permitiu definir dimensões que são consideradas fundamentais
para uma liderança virtual de sucesso.
A investigação, assente num estudo de caso, contou com entrevistas realizadas a quatro
líderes virtuais de uma empresa de consultoria, que vieram corroborar os factos
evidenciados pela revisão literária, precisamente na importância de fatores como as
competências, a confiança, a comunicação, a delegação e controlo de funções e as
questões culturais que estão presentes num contexto de trabalho virtual.
Os resultados demonstram que se espera que um líder virtual construa relações de
confiança com a equipa, delegando funções e responsabilidades aos seus funcionários,
comunique de forma eficaz através das ferramentas tecnológicas que tem ao seu dispor e
adquira competências digitais e humanas para fazer face às vantagens e desvantagens da
liderança virtual e a uma melhor gestão de uma equipa culturalmente diversa.
The theme of this Final Master's Work (TFM) focuses on the concept of virtual leadership or e-leadership and the factors that lead to its success in a consulting company that operates in several international markets. The effort and boost given by the Covid-19 pandemic to remote work allowed for the globalization of teams and made territorial borders disappear. This led to virtual teams being equipped with elements from different cultures, leading to an increase in cultural diversity within organizations. In this way, respect and the ability to understand other cultures are considered fundamental, which involves them, through the demonstration of an intercultural sensitivity. The literature review allowed defining dimensions that are considered essential for a successful virtual leadership. The investigation, based on a case study, outlines interviews with four virtual leaders of a consulting company, who corroborate the facts highlighted by the literary review, precisely in terms of the importance of factors such as skills, trust, communication, influence and the control of functions and the cultural issues that are present in the context of virtual work. The results show that a virtual leader is expected to build relationships of trust with the team, delegating functions and responsibilities to his employees, communicate effectively through the technological tools at his disposal and acquire digital and human skills to face the advantages and maintaining virtual leadership and better management of a culturally diverse team.
The theme of this Final Master's Work (TFM) focuses on the concept of virtual leadership or e-leadership and the factors that lead to its success in a consulting company that operates in several international markets. The effort and boost given by the Covid-19 pandemic to remote work allowed for the globalization of teams and made territorial borders disappear. This led to virtual teams being equipped with elements from different cultures, leading to an increase in cultural diversity within organizations. In this way, respect and the ability to understand other cultures are considered fundamental, which involves them, through the demonstration of an intercultural sensitivity. The literature review allowed defining dimensions that are considered essential for a successful virtual leadership. The investigation, based on a case study, outlines interviews with four virtual leaders of a consulting company, who corroborate the facts highlighted by the literary review, precisely in terms of the importance of factors such as skills, trust, communication, influence and the control of functions and the cultural issues that are present in the context of virtual work. The results show that a virtual leader is expected to build relationships of trust with the team, delegating functions and responsibilities to his employees, communicate effectively through the technological tools at his disposal and acquire digital and human skills to face the advantages and maintaining virtual leadership and better management of a culturally diverse team.
Descrição
Mestrado Bolonha em Gestão de Recursos Humanos
Palavras-chave
Liderança virtual E-liderança Competências Delegação e Controlo Confiança Comunicação Barreiras culturais Virtual leadership E-leadership Competencies Delegation and Control Confidence Communication cultural barriers
Contexto Educativo
Citação
Valentim, André Martinho Raminhos (2022). “Liderança virtual : estudo de caso numa empresa de consultoria”. Dissertação de Mestrado. Universidade de Lisboa. Instituto Superior de Economia e Gestão
Editora
Instituto Superior de Economia e Gestão