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O clima organizacional na Portugal Telecom : o caso do Programa Trainees
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Autores
Orientador(es)
Resumo(s)
O presente projeto teve por objetivo estudar a perceção de clima organizacional por parte dos integrantes do Programa Trainees da Portugal Telecom (PT) dos últimos 3 anos. Para efetuar esse diagnóstico, adotou-se uma metodologia quantitativa através da aplicação de inquérito, ao qual responderam 111 trainees. Da análise dos resultados obtidos verificou-se que os trainees revelam uma perceção favorável acerca das várias dimensões que compõem o clima organizacional, o que se traduz num elevado nível de consenso entre os integrantes deste programa relativamente às práticas de gestão de recursos humanos. Com base na identificação das dimensões de maior impacto positivo e negativo, foi elaborada uma proposta de ações de melhoria, perfeitamente adaptadas à realidade e às necessidades detetadas.
The aim of this study was to study the perception of organizational climate for the participants of Portugal Telecom (PT) Trainees Program, for the last three years. A study was conducted with a quantitative methodology, in which 111 trainees answered the questions on the survey. Through the analysis of the achieved results, it was clear that the trainees have a favorable perception about the organizational climate dimensions, which results in a high level of general agreement between the participants of this program regarding the human resources management practices. Based on the identification of dimensions with a positive and negative impact, it was possible to draw up a proposal for improvement actions, perfectly adapted to the reality and identified needs.
The aim of this study was to study the perception of organizational climate for the participants of Portugal Telecom (PT) Trainees Program, for the last three years. A study was conducted with a quantitative methodology, in which 111 trainees answered the questions on the survey. Through the analysis of the achieved results, it was clear that the trainees have a favorable perception about the organizational climate dimensions, which results in a high level of general agreement between the participants of this program regarding the human resources management practices. Based on the identification of dimensions with a positive and negative impact, it was possible to draw up a proposal for improvement actions, perfectly adapted to the reality and identified needs.
Descrição
Mestrado em Gestão de Recursos Humanos
Palavras-chave
Clima Organizacional Portugal Telecom Programa Trainees Organizational Climate Trainees Program
Contexto Educativo
Citação
Mendes, Filipe Ricardo Gonçalves (2013). "O clima organizacional na Portugal Telecom : o caso do Programa Trainees". Dissertação de Mestrado, Universidade de Lisboa. Instituto Superior de Economia e Gestão.
Editora
Instituto Superior de Economia e Gestão