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An Examination of the Higher Education Satisfaction Index As A Measure of Student Satisfaction

2023Artigo científico Acesso aberto
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dc.contributor.authorRibeiro, Marco Ferreira
dc.contributor.authorRibeiro, Célia
dc.contributor.authorPereira, Paulo
dc.date.accessioned2024-04-04T16:54:06Z
dc.date.available2024-04-04T16:54:06Z
dc.date.issued2023
dc.description.abstractPurpose of the Study. The primary aim of this research was to introduce and validate the Higher Education Satisfaction Index, a comprehensive instrument designed to assess student satisfaction in academic institutions. Method, Design, and Sample. A total of 2687 higher education students in Portugal participated in the study. They were surveyed using the Higher Education Satisfaction Index. Two independent samples were created, and a confirmatory factor analysis was conducted to test the model, which was composed of four correlated factors: Institutional Integration; Socio-Relational Satisfaction Satisfaction; Expectations of Professional Integration; and Student Personal Resources. Results. The findings indicated strong validity and robustness of the index in gauging student satisfaction across the participating institutions. Value to Marketing Educators. The Higher Education Satisfaction Index stands out as a potent tool for both institutions and researchers. It provides an efficient method to measure student satisfaction, thus aiding academic institutions in improving educational experiences and, subsequently, their overall value proposition to students.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.urihttp://hdl.handle.net/10400.5/30560
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.subjectSatisfaction; Higher Education; Higher Education Satisfaction Indexpt_PT
dc.titleAn Examination of the Higher Education Satisfaction Index As A Measure of Student Satisfactionpt_PT
dc.typejournal article
dspace.entity.typePublication
oaire.citation.issueSpring(1)pt_PT
oaire.citation.titleJournal for Advancement of Marketing Educationpt_PT
oaire.citation.volume31pt_PT
rcaap.rightsopenAccesspt_PT
rcaap.typearticlept_PT

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