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An Examination of the Higher Education Satisfaction Index As A Measure of Student Satisfaction
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Orientador(es)
Resumo(s)
Purpose of the Study. The primary aim of this research was to introduce and validate the Higher Education
Satisfaction Index, a comprehensive instrument designed to assess student satisfaction in academic
institutions.
Method, Design, and Sample. A total of 2687 higher education students in Portugal participated in the
study. They were surveyed using the Higher Education Satisfaction Index. Two independent samples were
created, and a confirmatory factor analysis was conducted to test the model, which was composed of four
correlated factors: Institutional Integration; Socio-Relational Satisfaction Satisfaction; Expectations of
Professional Integration; and Student Personal Resources.
Results. The findings indicated strong validity and robustness of the index in gauging student satisfaction
across the participating institutions.
Value to Marketing Educators. The Higher Education Satisfaction Index stands out as a potent tool for
both institutions and researchers. It provides an efficient method to measure student satisfaction, thus
aiding academic institutions in improving educational experiences and, subsequently, their overall value
proposition to students.
Descrição
Palavras-chave
Satisfaction; Higher Education; Higher Education Satisfaction Index