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Lean management contribution to corporate social responsibility (CSR) and sustainable development goals (SDG) : a baking case study
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Os problemas sociais e ambientais estão a aumentar e a preocupar todos os setores, e a sustentabilidade pode ser a solução chave para estes problemas. O objetivo deste estudo é examinar a associação entre lean, RSC e ODS no setor bancário. Este estudo adota um modelo de investigação qualitativo de case-study exploratório. Os dados foram recolhidos através de seis entrevistas semiestruturadas. As principais conclusões deste estudo foram a ligação positiva e relevante entre o lean e a RSC e ODS. Os resultados mostraram que a implementação do lean pode facilitar, indiretamente, o alcance das metas e objetivos dos ODS e da RSC. As descobertas também destacam a contribuição mais eficiente da RSC ambiental do que da RSC social, uma vez que é mais fácil de alcançar. Com estas descobertas e um melhor entendimento de como estes conceitos estão ligados, é possível planear uma estratégia empresarial utilizando o lean para direcionar os contributos de RSC e ODS. Estes insights sugerem que os bancos podem alavancar estrategicamente o lean para aumentar as suas contribuições para as metas de sustentabilidade.
Social and environmental issues are increasing and concerning all sectors, and sustainability may be the key solution to these problems. The purpose of this study is to examine the association between lean and CSR and SDG in the banking industry. This study adopts a qualitative exploratory case study research design. Data was collected through six semi-structured interviews. The main findings of this study were the positive and relevant connection between lean and CSR and SDG. The findings showed that lean implementation may facilitate, indirectly, the achievement of SDG and CSR targets and objectives. The findings also highlight the more efficient contribution of environmental CSR than social CSR, since it’s easier to achieve. With these findings and a better understanding of how these concepts are linked, it’s possible to plan a company strategy using lean to target CSR and SDG contributions. These insights suggest that banks can strategically leverage lean to enhance their contributions to sustainability goals.
Social and environmental issues are increasing and concerning all sectors, and sustainability may be the key solution to these problems. The purpose of this study is to examine the association between lean and CSR and SDG in the banking industry. This study adopts a qualitative exploratory case study research design. Data was collected through six semi-structured interviews. The main findings of this study were the positive and relevant connection between lean and CSR and SDG. The findings showed that lean implementation may facilitate, indirectly, the achievement of SDG and CSR targets and objectives. The findings also highlight the more efficient contribution of environmental CSR than social CSR, since it’s easier to achieve. With these findings and a better understanding of how these concepts are linked, it’s possible to plan a company strategy using lean to target CSR and SDG contributions. These insights suggest that banks can strategically leverage lean to enhance their contributions to sustainability goals.
Descrição
Trabalho Final de Mestrado, Management and Industrial Strategy, ISEG, 2025.
Palavras-chave
Lean Corporate Social Responsibility Sustainable Development Goals banking Lean Responsabilidade Social Corporativa Objetivos de Desenvolvimento Sustentáveis banca