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Impacto das medidas de resposta à Covid-19 nos níveis de commitment e de resiliência do setor hoteleiro : um estudo na Região Autónoma da Madeira
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Orientador(es)
Resumo(s)
A 30 de janeiro de 2020, a Organização Mundial de Saúde declarou que o vírus SARS CoV 2,~popularmente~designado como Covid-19, gerou um surto pandémico a nível global (Sohrabi, Alsafi, O’Neill, Khan, Kerwan, Al-Jabir e Agha, 2020). Logo, para diminuir a propagação do mesmo, vários países em todo o mundo fecharam as suas fronteiras perante o exterior, com medidas que acabaram por gerar recessões e uma sucessiva crise económica global (Sohrabi et al, 2020; Restubog, Carmella, Ocampo e Wang, 2020; International Labour Organization, 2020; Wall Street Journal, 2020). Estas medidas, pela forma especial da atividade do setor hoteleiro, tiveram um elevado impacto na sua atividade (Restubog et al, 2020; Mao, Morrison e Coca-Stefanik, 2020). Nesse sentido é importante perceber, qual o impacto dos níveis de Commitment e de Resiliência nos trabalhadores do setor hoteleiro, durante as medidas de combate à Covi 19. Deste modo, questiona-se: A) Como se relaciona, em tempos de crise, o Commtiment e a Resiliência a nível organizacional (?); B) Variáveis relativas às perceções dos colaboradores poderão ter sido afetadas (?); C) O investimento em Capital Organizacional e em medidas de Responsabilidade Social Corporativa, ajudam a manter adequados níveis de Commitment e de Resiliência, para fazer face às limitações impostas pelas medidas de combate à Covid-19 (?); D) Os níveis de Commitment e de Resiliência são influenciados pela dimensão da organização (?). As principais conclusões deste estudo foram: A) Os resultados da relação entre o Commitment e a Resiliência, com as perceções pessoais dos colaboradores que foram afetadas, explicando o desempenho organizacional necessário para ultrapassar esta época e retomar a normalidade, assim que possível; B) O quão crítico é o investimento em medidas de Responsabilidade Social Corporativa; C) Os recursos que a organização tem disponíveis, determinam o seu sucesso.
On January 30th of 2020, World Health Organization declared that Sars-Cov-2 Virus, popularly known as "Covid-19", created a global pandemic outbreak (Sohrabi, Alsafi, O’Neill, Khan, Kerwan, Al-Jabir & Agha, 2020). Consequently, due to Health concerns, various countries shut down their borders, creating a global economic crisis (Sohrabi et al, 2020; Restubog, Carmella, Ocampo & Wang, 2020; International Labour Organization, 2020; Wall Street Journal, 2020). These measures had an impact on the global hotel industry (Restubog et al, 2020; Mao, Morrison & Coca-Stefanik, 2020). Therefore, the impact of Commitment and Resilience in hotel employees had been affected, creating several questions such as: A) How works the relationship between Commitment and Resilience (?); B) How affected were variables related to employees personal perceptions (?); C) The investment of Organizational Capital and Corporate Social Responsibility, helps maintain adequate levels of Commitment and Resilience to overcome the limitations created by these measures (?); D) Are the levels of Commitment and Resilience influenced by the companies dimension (?). The main conclusions of this study were: A) The results between Commitment and Resilience with the employees’ personal perceptions, explain the levels of organizational performance needed to overcome this stage, in order to return to normality with success; B) How critical is the investment of Corporate Social Responsibility for the success; C) The company’s organizational resources determine its success.
On January 30th of 2020, World Health Organization declared that Sars-Cov-2 Virus, popularly known as "Covid-19", created a global pandemic outbreak (Sohrabi, Alsafi, O’Neill, Khan, Kerwan, Al-Jabir & Agha, 2020). Consequently, due to Health concerns, various countries shut down their borders, creating a global economic crisis (Sohrabi et al, 2020; Restubog, Carmella, Ocampo & Wang, 2020; International Labour Organization, 2020; Wall Street Journal, 2020). These measures had an impact on the global hotel industry (Restubog et al, 2020; Mao, Morrison & Coca-Stefanik, 2020). Therefore, the impact of Commitment and Resilience in hotel employees had been affected, creating several questions such as: A) How works the relationship between Commitment and Resilience (?); B) How affected were variables related to employees personal perceptions (?); C) The investment of Organizational Capital and Corporate Social Responsibility, helps maintain adequate levels of Commitment and Resilience to overcome the limitations created by these measures (?); D) Are the levels of Commitment and Resilience influenced by the companies dimension (?). The main conclusions of this study were: A) The results between Commitment and Resilience with the employees’ personal perceptions, explain the levels of organizational performance needed to overcome this stage, in order to return to normality with success; B) How critical is the investment of Corporate Social Responsibility for the success; C) The company’s organizational resources determine its success.
Descrição
Mestrado em Ciências Empresariais
Palavras-chave
Sars-Cov-2 Covid-19 Coronavírus Hotelaria Impacto Mudança Radical Desempenho Organizacional Hotel Industry Impact Radical Change Organizational Performance
Contexto Educativo
Citação
Matos, António Pedro Andrade Soares Alvega de (2021). "Impacto das medidas de resposta à Covid-19 nos níveis de commitment e de resiliência do setor hoteleiro : um estudo na Região Autónoma da Madeira". Dissertação de Mestrado. Universidade de Lisboa. Instituto Superior de Economia e Gestão.
Editora
Instituto Superior de Economia e Gestão