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Authors
Advisor(s)
Abstract(s)
O presente Trabalho Final de Mestrado aborda o estágio realizado durante três
meses na FNAC Portugal, especificamente na equipa de Compensações. O estágio focouse
principalmente na área de compensações, englobando diversas tarefas relacionadas
com a integração de colaboradores, gestão de estágios e contratos de trabalho temporário,
bem como o tratamento de documentação e benefícios dos funcionários. Estas atividades
permitiram desenvolver competências em processos administrativos de Recursos
Humanos, desde o preenchimento de dados no sistema Meta4 e AboutMe, ao
acompanhamento da criação de emails corporativos, cartões de colaborador, e a
integração dos funcionários no sistema Sisqual. Além disso, também envolveu a
organização de consultas de medicina do trabalho e a preparação de documentação para
colaboradores demitidos.
Embora estas atividades tenham proporcionado uma compreensão prática do
funcionamento da área de Recursos Humanos, o estágio revelou-se limitado em termos
de envolvimento em processos mais estratégicos ou analíticos. Perante estas limitações e
a falta de oportunidade para implementar metodologias qualitativas que pudessem captar
as perceções dos colaboradores em relação ao sistema de recompensas, como focus
groups ou entrevistas, decidi complementar o trabalho com uma abordagem mais
analítica. Assim, foi realizada uma comparação entre os benefícios oferecidos pela FNAC
e outras empresas de referência, de forma a identificar pontos fortes e áreas onde a FNAC
poderia melhorar as suas políticas de benefícios e compensações. Além disso, identifiquei
a falta de informações detalhadas sobre os benefícios nos anúncios de emprego da FNAC.
Neste sentido, sugeri a inclusão clara dessas informações nos anúncios de emprego,
destacando os benefícios oferecidos.
Para além da descrição das atividades desenvolvidas, o trabalho integra uma
análise crítica que confronta as práticas observadas com a literatura sobre a gestão de
compensações e benefícios e as atividades realizadas no estágio. As considerações finais
incluem propostas concretas de melhoria que poderiam ser aplicadas pela FNAC.
The present Master's Final Project addresses the internship conducted over a threemonth period at FNAC Portugal, specifically within the Compensation team. The internship was primarily focused on the area of compensation, encompassing various tasks related to employee onboarding, internship management, and temporary employment contracts, as well as handling documentation and employee benefits. These activities allowed the development of skills in Human Resources administrative processes, including data entry in the Meta4 and AboutMe systems, overseeing the creation of corporate emails, employee cards, and integrating staff into the Sisqual system. Additionally, it involved organizing occupational health appointments and preparing documentation for terminated employees. While these activities provided a practical understanding of the Human Resources department's operations, the internship was limited in terms of involvement in more strategic or analytical processes. Given these limitations and the lack of opportunity to implement qualitative methodologies that could capture employee perceptions of the rewards system, such as focus groups or interviews, I decided to supplement the work with a more analytical approach. As a result, a comparison was made between the benefits offered by FNAC and other leading companies to identify strengths and areas where FNAC could improve its benefits and compensation policies. Furthermore, I identified the lack of detailed information about benefits in FNAC's job postings. In this regard, I suggested the clear inclusion of this information in job advertisements, highlighting the benefits offered. In addition to the description of the activities carried out, the project includes a critical analysis that compares the observed practices with the literature on compensation and benefits management and the activities performed during the internship. The final considerations include concrete improvement proposals that could be implemented by FNAC.
The present Master's Final Project addresses the internship conducted over a threemonth period at FNAC Portugal, specifically within the Compensation team. The internship was primarily focused on the area of compensation, encompassing various tasks related to employee onboarding, internship management, and temporary employment contracts, as well as handling documentation and employee benefits. These activities allowed the development of skills in Human Resources administrative processes, including data entry in the Meta4 and AboutMe systems, overseeing the creation of corporate emails, employee cards, and integrating staff into the Sisqual system. Additionally, it involved organizing occupational health appointments and preparing documentation for terminated employees. While these activities provided a practical understanding of the Human Resources department's operations, the internship was limited in terms of involvement in more strategic or analytical processes. Given these limitations and the lack of opportunity to implement qualitative methodologies that could capture employee perceptions of the rewards system, such as focus groups or interviews, I decided to supplement the work with a more analytical approach. As a result, a comparison was made between the benefits offered by FNAC and other leading companies to identify strengths and areas where FNAC could improve its benefits and compensation policies. Furthermore, I identified the lack of detailed information about benefits in FNAC's job postings. In this regard, I suggested the clear inclusion of this information in job advertisements, highlighting the benefits offered. In addition to the description of the activities carried out, the project includes a critical analysis that compares the observed practices with the literature on compensation and benefits management and the activities performed during the internship. The final considerations include concrete improvement proposals that could be implemented by FNAC.
Description
Mestrado Bolonha em Gestão de Recursos Humanos
Keywords
Gestão de Recursos Humanos Compensações e Benefícios FNAC Avaliação de desempenho Anúncios de emprego Estágio Curricular Human Resources Management Compensation and Benefits FNAC Performance Evaluation Job Advertisements Curricular Internship
Pedagogical Context
Citation
Pedro, Adriana Nunes (2024). “O sistema de recompensas e benefícios na FNAC Portugal”. Dissertação de Mestrado. Universidade de Lisboa. Instituto Superior de Economia e Gestão
Publisher
Instituto Superior de Economia e Gestão