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Please use this identifier to cite or link to this item: http://hdl.handle.net/10400.5/27451
Title: Assessing customer satisfaction and loyalty in the retail sector
Author: Biscaia, A.R.
Rosa, M.J.
Moura e Sá, P.
Sarrico, Cláudia S.
Issue Date: 2017
Publisher: Emerald Publishing
Citation: Biscaia, A.R. (et al.) (2017). "Assessing customer satisfaction and loyalty in the retail sector", International Journal of Quality & Reliability Management, 34 (9): 1508-1529. https://doi.org/10.1108/IJQRM-03-2015-0039
Peer review: yes
URI: http://hdl.handle.net/10400.5/27451
DOI: 10.1108/IJQRM-03-2015-0039
Appears in Collections:DG - Artigos em Revistas Internacionais / Articles in International Journals

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