Please use this identifier to cite or link to this item:
http://hdl.handle.net/10400.5/27451Full metadata record
| DC Field | Value | Language |
|---|---|---|
| degois.publication.firstPage | 1508 | pt_PT |
| degois.publication.issue | 9 | pt_PT |
| degois.publication.lastPage | 1529 | pt_PT |
| degois.publication.location | London | pt_PT |
| degois.publication.title | International Journal of Quality & Reliability Management | pt_PT |
| dc.contributor.author | Biscaia, A.R. | - |
| dc.contributor.author | Rosa, M.J. | - |
| dc.contributor.author | Moura e Sá, P. | - |
| dc.contributor.author | Sarrico, Cláudia S. | - |
| dc.date.accessioned | 2023-03-15T10:20:11Z | - |
| dc.date.available | 2023-03-15T10:20:11Z | - |
| dc.date.issued | 2017 | - |
| dc.identifier.citation | Biscaia, A.R. (et al.) (2017). "Assessing customer satisfaction and loyalty in the retail sector", International Journal of Quality & Reliability Management, 34 (9): 1508-1529. https://doi.org/10.1108/IJQRM-03-2015-0039 | pt_PT |
| dc.identifier.uri | http://hdl.handle.net/10400.5/27451 | - |
| dc.language.iso | eng | pt_PT |
| dc.publisher | Emerald Publishing | pt_PT |
| dc.rights | openAccess | pt_PT |
| dc.title | Assessing customer satisfaction and loyalty in the retail sector | pt_PT |
| dc.type | article | pt_PT |
| dc.description.version | info:eu-repo/semantics/publishedVersion | pt_PT |
| dc.peerreviewed | yes | pt_PT |
| degois.publication.volume | 34 | pt_PT |
| dc.identifier.doi | 10.1108/IJQRM-03-2015-0039 | pt_PT |
| Appears in Collections: | DG - Artigos em Revistas Internacionais / Articles in International Journals | |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| Biscaia et al (2017) Assessing customer satisfaction - IJQRM34-9.pdf | 517,12 kB | Adobe PDF | View/Open |
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