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Advisor(s)
Abstract(s)
O presente trabalho de mestrado na modalidade de projeto aborda a evolução do conhecimento na sociedade e o desenvolvimento da gestão do conhecimento nas organizações, bem como o panorama geral dos modelos de gestão do conhecimento e de maturidade nas organizações públicas e privadas, com ênfase na Administração Pública, mais especificamente na Câmara Municipal de Nova Serrana-MG. No desenvolvimento deste trabalho, realizou-se uma busca sistematizada na literatura para identificar e diferenciar os modelos de gestão do conhecimento e de maturidade aplicáveis as organizações públicas e privadas, principalmente, um modelo que fosse adequado à Administração Pública brasileira. Dessa forma, enquadrou-se a realidade da Câmara Municipal de Nova Serrana-MG no modelo de gestão do conhecimento para a Administração Pública e no modelo de maturidade da gestão do conhecimento para a Administração Pública desenvolvidos por Batista (2012). O objetivo geral do trabalho, foi avaliar o modelo de gestão do conhecimento da Câmara Municipal de Nova Serrana-MG, com os seguintes objetivos específicos: conhecer as práticas de gestão do conhecimento aplicadas na Câmara Municipal de Nova Serrana-MG; caraterizar o modelo de gestão do conhecimento da Câmara Municipal de Nova Serrana-MG; medir o grau de maturidade da gestão do conhecimento na Câmara Municipal de Nova Serrana-MG; e apresentar propostas de melhoria da gestão do conhecimento na Câmara Municipal de Nova Serrana-MG. Para que se conseguisse alcançar estes objetivos, foi realizada uma fundamentação teórica e um estudo de caso baseado na adequação do modelo de gestão do conhecimento e de maturidade desenvolvidos por Batista (2012) à realidade da Câmara Municipal de Nova Serrana, com apresentação ao final de propostas de melhorias ao caso concreto.
The present master degree in the modality of project addresses the evolution of knowledge in society and the development of knowledge management in organizations, as well as the general panorama of knowledge management and maturity models in public and private organizations, with an emphasis on Public Administration, more specifically in the Municipality of Nova Serrana-MG. In the development of this work, a systematic search in the literature was carried out to identify and differentiate the models of knowledge management and maturity applicable to public and private organizations, mainly, the model that was adequate to the Brazilian Public Administration. In this way, the knowledge management model for Public Administration and the maturity model of knowledge management for Public Administration used to fit into the reality of the Municipality of Nova Serrana-MG was proposed initially by Baptista (2012). General objective of the paper was to assess the knowledge management model of the Municipality of Nova Serrana-MG, with the following specific objectives, to know the knowledge management practices applied in the Municipality of Nova Serrana-MG; to characterize the knowledge management model of the Nova Serrana-MG City Council; to measure the degree of maturity of knowledge management in the Municipality of Nova Serrana-MG; and to present proposals for improving knowledge management at the Nova Serrana-MG City Council. In order to achieve these objectives, a theoretical foundation and a case study were carried out based on the adequacy of the knowledge management and maturity model developed by Batista (2012) to the reality of the Nova Serrana City Council, with presentation at the end of proposals for improvements to the specific case.
The present master degree in the modality of project addresses the evolution of knowledge in society and the development of knowledge management in organizations, as well as the general panorama of knowledge management and maturity models in public and private organizations, with an emphasis on Public Administration, more specifically in the Municipality of Nova Serrana-MG. In the development of this work, a systematic search in the literature was carried out to identify and differentiate the models of knowledge management and maturity applicable to public and private organizations, mainly, the model that was adequate to the Brazilian Public Administration. In this way, the knowledge management model for Public Administration and the maturity model of knowledge management for Public Administration used to fit into the reality of the Municipality of Nova Serrana-MG was proposed initially by Baptista (2012). General objective of the paper was to assess the knowledge management model of the Municipality of Nova Serrana-MG, with the following specific objectives, to know the knowledge management practices applied in the Municipality of Nova Serrana-MG; to characterize the knowledge management model of the Nova Serrana-MG City Council; to measure the degree of maturity of knowledge management in the Municipality of Nova Serrana-MG; and to present proposals for improving knowledge management at the Nova Serrana-MG City Council. In order to achieve these objectives, a theoretical foundation and a case study were carried out based on the adequacy of the knowledge management and maturity model developed by Batista (2012) to the reality of the Nova Serrana City Council, with presentation at the end of proposals for improvements to the specific case.
Description
Trabalho de Projeto para o Mestrado em Administração Pública
Keywords
Gestão do Conhecimento Maturidade da Gestão do Conhecimento Administração Pública Município Brasil Knowledge management Maturity of Knowledge Management Public administration Municipality Brazil
Pedagogical Context
Citation
Publisher
Instituto Superior de Ciências Sociais e Políticas