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Resumo(s)
I
n line with its 2017 Congress Programme
of Action3
, Public Services International
(PSI)4
decided to prioritise work on digitalization and commissioned this report
with the support of the Friedrich Ebert
Stiftung (FES), with the purpose to provide
a first global overview of the introduction of
digital technologies in public services. The
report was elaborated by Eckhard Voss,
Wilke Maack GmbH in Hamburg and Raquel
Rego, University of Lisbon.
The report aimed to look at:
• the shapes digitalization is taking
in different public service sectors;
• how it affects delivery, quality and
access;
• employment, working conditions
and labour rights;
• what public service trade unions
are doing about it; and
• what regulatory and governance
considerations can be drawn from
this review. It was also meant to
serve as a basis for debate and
consultation among public service
trade unions worldwide to define
shared policies and prioritize joint
actions to ensure digitalization
lives up to its promise to enhance
public service quality, effectiveness and accessibility for users,
while improving working conditions and creating decent employment opportunities.
The report involved desk research, interviews and the review of materials gathered from a sample of 20 trade unions
from all continents affiliated to PSI (10
from Europe, two from North America,
two from Latin America, three from AsiaPacific and three from Africa). Interviews
were facilitated by PSI and carried out by
contracted researchers between end 2018
and early 2019. Interviews were conducted in English, French, Spanish, German
Portuguese and Swedish and covered all
main PSI sectors: central government; local and regional (municipal) government;
utilities (electricity, water and waste services); health and social services; education
and culture; firefighters, police and emergency services.
The report is divided in five chapters:
1. overview and sectoral analysis;
2. impact on public service quality,
effectiveness;
3. impact of digitalization on employment and working conditions in
public services;
4. trade union policies and initiatives
to influence and shape the digital
transformation processes in public
services;
5. conclusions and recommendations on how to turn digitalization
into a driver for better public services and jobs for all while identifying strategic areas for future
research.
Descrição
Palavras-chave
Contexto Educativo
Citação
Voss, E. and Rego, R. (2019). Digitalization and Public Services - A Labour Perspective: summary of the PSI Report. PSI-Public Services. Public Services International / Friedrich-Ebert-Stifung Bonn
Editora
Public Services International / Friedrich-Ebert-Stifung Bonn