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Práticas de gestão da qualidade e influência da cultura organizacional
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Resumo(s)
As práticas de Gestão da Qualidade são muitas vezes consideradas um meio para alcançar uma performance superior da empresa, no entanto existem muitos obstáculos para a implementação destas práticas, sendo um deles o tipo de cultura existente dentro da própria empresa.
O presente estudo divide as práticas de Gestão da Qualidade em dois grupos (Quality Exploration e Quality Exploitation). O modelo conceptual proposto avalia em que medida o tipo de cultura organizacional afeta a implementação destes dois grupos de práticas.
Este estudo foi efetuado a partir das 142 respostas obtidas nos questionários enviados por e-mail para empresas portuguesas de manufatura, certificadas pela norma ISO 9001, que foram preenchidos online.
Os resultados mostram que dos quatro tipos de cultura estudados, três têm uma associação positiva com a implementação de práticas de Gestão da Qualidade tanto exploration como exploitation, nomeadamente a cultura de desenvolvimento, a cultura de grupo, e a cultura hierárquica. Por outro lado, os resultados indicaram uma ausência de significância entre a cultura racional e a implementação de práticas de qualidade exploration e exploitation.
Quality Management practices are often considered as a mean to achieve a superior performance of the organization, however there are many obstacles to the implementation of these practices, such as the type of culture within the organization. The present study divide Quality Management practices into two groups: Quality Exploration and Quality Exploitation. The conceptual model proposed assess whether the type of organizational culture affects the implementation of these two groups of practices. This study was conducted from 142 responses from the questionnaires sent by e-mail to Portuguese organization in the manufacturing industry, certified by ISO 9001, which were completed online. The results showed that from the four types of culture studied, three have a positive association in the implementation of quality management practices both exploration and exploitation, particularly the development of culture, group culture, and hierarchical culture. Other wise, the results indicated a lack of significance between the rational culture in the implementation of quality exploration and quality exploitation practices.
Quality Management practices are often considered as a mean to achieve a superior performance of the organization, however there are many obstacles to the implementation of these practices, such as the type of culture within the organization. The present study divide Quality Management practices into two groups: Quality Exploration and Quality Exploitation. The conceptual model proposed assess whether the type of organizational culture affects the implementation of these two groups of practices. This study was conducted from 142 responses from the questionnaires sent by e-mail to Portuguese organization in the manufacturing industry, certified by ISO 9001, which were completed online. The results showed that from the four types of culture studied, three have a positive association in the implementation of quality management practices both exploration and exploitation, particularly the development of culture, group culture, and hierarchical culture. Other wise, the results indicated a lack of significance between the rational culture in the implementation of quality exploration and quality exploitation practices.
Descrição
Mestrado em Gestão e Estratégia Industrial
Palavras-chave
Cultura Organizacional Gestão da Qualidade Práticas de Qualidade Exploration Práticas de Qualidade Exploitation Organizational Culture Quality Management Quality Practices Exploration Quality Practices Exploitation
Contexto Educativo
Citação
Lemos, Carin Vaqueiro (2016). "Práticas de gestão da qualidade e influência da cultura organizacional". Dissertação de Mestrado, Universidade de Lisboa. Instituto Superior de Economia e Gestão.
Editora
Instituto Superior de Economia e Gestão