A carregar...
Publicação
Proposta para a implementação da metodologia Kaizen : o caso de uma empresa de inspeção automóvel
| Nome: | Descrição: | Tamanho: | Formato: | |
|---|---|---|---|---|
| 680.1 KB | Adobe PDF |
Autores
Orientador(es)
Resumo(s)
O Kaizen tem vindo a ser aplicado a cada vez mais empresas, sendo que, mesmo em Portugal, esta metodologia é já bastante conhecida. No entanto, a sua aplicação não acontece no instante imediato em que os consultores chegam à empresa, existe uma exaustiva preparação e desenvolvimento da proposta anteriores.
Assim, apesar de esta metodologia ser já objeto de vários estudos, não foi ainda examinada a preparação para a realização da proposta que leva a essa implementação. Nesse sentido, o presente estudo pretende realizar a análise da preparação que precede à aplicação da metodologia Kaizen.
Para a realização do presente Trabalho Final de Mestrado, foi elaborado um estudo de caso na Controlauto - Controlo Técnico Automóvel. A informação recolhida para a sua elaboração teve por base a análise de documentação interna, a realização de entrevistas semiestruturadas a alguns dos membros da equipa e a observação não-participativa.
Este estudo de caso permite obter um maior conhecimento relativamente aos KPI's utilizados para medir o estado original da empresa, de forma a encontrar processos em que existe algum tipo de desperdício, assim como a deteção de oportunidades de melhoria.
Permite ainda perceber quais as principais motivações que levam a empresa a adotar uma metodologia de melhoria contínua e quais as principais dificuldades sentidas durante esse processo.
A conclusão deste processo leva à realização do cronograma de implementação, onde são definidos os eventos Kaizen a realiza, as datas previstas para a sua realização, assim como os objetivos definidos com base nos resultados dos KPI's iniciais.
Kaizen has been applied to more and more companies, even in Portugal, this methodology is already well known. However, its application does not instantly happen when the consultants arrive at the company, there is an exhaustive preparation and development of an earlier proposal. Although this methodology is already subject of several studies, the preparation for the realization of the proposal that leads to this implementation has not yet been examined. In this sense, the present study intends to analyze this preparation and the study that precedes the application of the Kaizen methodology. For the execution of this Master's Final Work, a case study was conducted at Controlauto - Controlo Técnico Automóvel. The information collected for its preparation was based on internal documentation analysis, semi-structured interviews with some of the Kaizen preparation team members and non-participatory observation. This case study provides a better understanding of the KPIs used to measure the original state of the company, in order to find the processes with some kind of waste (Mudas), as well as detect opportunities for improvement. It also allows us to understand the main motivations that lead the company to adopt a methodology of continuous improvement and the difficulties experienced by the team during this process. The conclusion of this process leads to the execution of the implementation schedule, which defines the Kaizen events to be held in the organization, the expected dates for its realization, as well as the goals set based on the initial results of the KPIs.
Kaizen has been applied to more and more companies, even in Portugal, this methodology is already well known. However, its application does not instantly happen when the consultants arrive at the company, there is an exhaustive preparation and development of an earlier proposal. Although this methodology is already subject of several studies, the preparation for the realization of the proposal that leads to this implementation has not yet been examined. In this sense, the present study intends to analyze this preparation and the study that precedes the application of the Kaizen methodology. For the execution of this Master's Final Work, a case study was conducted at Controlauto - Controlo Técnico Automóvel. The information collected for its preparation was based on internal documentation analysis, semi-structured interviews with some of the Kaizen preparation team members and non-participatory observation. This case study provides a better understanding of the KPIs used to measure the original state of the company, in order to find the processes with some kind of waste (Mudas), as well as detect opportunities for improvement. It also allows us to understand the main motivations that lead the company to adopt a methodology of continuous improvement and the difficulties experienced by the team during this process. The conclusion of this process leads to the execution of the implementation schedule, which defines the Kaizen events to be held in the organization, the expected dates for its realization, as well as the goals set based on the initial results of the KPIs.
Descrição
Mestrado em Gestão e Estratégia Industrial
Palavras-chave
Kaizen Melhoria Contínua Lean Muda Gemba KPI's Dificuldades Motivação Preparação Continuous Improvement Difficulties Difficulties Motivation Preparation
Contexto Educativo
Citação
Faro, Cátia Inês Tavares (2019). "Proposta para a implementação da metodologia Kaizen : o caso de uma empresa de inspeção automóvel". Dissertação de Mestrado, Universidade de Lisboa. Instituto Superior de Economia e Gestão.
Editora
Instituto Superior de Economia e Gestão