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Abstract(s)
O preconceito é visto na sociedade há milhares de anos e esta atitude pode ser vista ainda nos dias de hoje por toda a Europa e direcionada aos imigrantes que vivem no continente. A empatia pode estreitar a distância psicológica entre os agentes do preconceito e seus alvos resultando em melhorias nas relações entre os grupos sociais.
Por meio de uma metodologia mista, intervencionista e não--intervencionista de base qualitativa, esta investigação buscou estudar o papel do design de interação, aliado a narrativas pessoais de imigrantes, no desenvolvimento de uma ferramenta expositiva-interativa para estimular a empatia por imigrantes. Os resultados do teste de empatia realizado após o desenvolvimento de um web documentário sugeriram um efeito positivo do design de interação no estímulo da empatia por imigrantes. Para chegar a este resultado, foi realizada uma pesquisa exploratória, utilizando uma metodologia de UX e UCD, envolvendo as temáticas que rodeiam o design de interação, bem como a problemática abordada. Nos estudos preliminares, foi possível conhecer projetos que também compartilhavam do objetivo de promover a empatia, entendendo suas abordagens, pontos fracos e fortes. Tendo em vista as possibilidades de trabalho com o tema, deu-se início a segunda fase, utilizando métodos de design centrado no utilizador para defi nir um escopo de público e entender suas características e motivações. Com base nos resultados obtidos, foi criado um artefato expositivo-interativo, com o qual, esperava-se que fosse possível estimular, no público-alvo jovens adultos universitários europeus, a empatia por imigrantes que vivem em seu continente. A verifi cação foi realizada por meio de uma pesquisa experimental que se utilizou de um grupo de controle (o qual não teve contato com o web documentário ) e de um grupo experimental (o qual teve contato com o stimuli). Os resultados mostram que o grupo experimental demonstrou maior nível de empatia por imigrantes da mesma nacionalidade que o personagem do web documentário.
Prejudice has been seen in society for thousands of years and this attitude can still be seen today throughout Europe and directed at immigrants living on the continent. Empathy can narrow the psychological distance between the agents of prejudice and their targets, resulting in improvements in relationships between social groups. Through a mixed methodology, interventionist and non-interventionist with a qualitative basis, this investigation sought to study the role of interaction design, combined with immigrant narratives, in the development of an expository-interactive tool to stimulate empathy for immigrants. The results of the empathy test performed after the development of a web documentary suggested a positive effect of the interaction design in stimulating empathy for immigrants. To reach this result, exploratory research was carried out, using a UX and UCD methodology, involving the themes that surround the interaction design, as well as the issues addressed. In preliminary studies, it was possible to discover projects that also shared the objective of promoting empathy, understanding their approaches, strengths and weaknesses. In view of the possibilities of working with the theme, the second phase began, using user-centered design methods to defi ne an audience scope and understand its characteristics and motivations. Based on the results obtained, an interactive-exhibition artifact was created, with which, it was expected to be possible the simulation, in the target audience young European university adults of empathy for immigrants who live on their continent. The verifi cation was carried out through an experimental research that used a control group (which had no contact with the web documentary) and an experimental group (which had contact with the stimuli). The results show that the experimental group showed a higher level of empathy for immigrants of the same nationality than the character in the web documentary.
Prejudice has been seen in society for thousands of years and this attitude can still be seen today throughout Europe and directed at immigrants living on the continent. Empathy can narrow the psychological distance between the agents of prejudice and their targets, resulting in improvements in relationships between social groups. Through a mixed methodology, interventionist and non-interventionist with a qualitative basis, this investigation sought to study the role of interaction design, combined with immigrant narratives, in the development of an expository-interactive tool to stimulate empathy for immigrants. The results of the empathy test performed after the development of a web documentary suggested a positive effect of the interaction design in stimulating empathy for immigrants. To reach this result, exploratory research was carried out, using a UX and UCD methodology, involving the themes that surround the interaction design, as well as the issues addressed. In preliminary studies, it was possible to discover projects that also shared the objective of promoting empathy, understanding their approaches, strengths and weaknesses. In view of the possibilities of working with the theme, the second phase began, using user-centered design methods to defi ne an audience scope and understand its characteristics and motivations. Based on the results obtained, an interactive-exhibition artifact was created, with which, it was expected to be possible the simulation, in the target audience young European university adults of empathy for immigrants who live on their continent. The verifi cation was carried out through an experimental research that used a control group (which had no contact with the web documentary) and an experimental group (which had contact with the stimuli). The results show that the experimental group showed a higher level of empathy for immigrants of the same nationality than the character in the web documentary.
Description
Keywords
design de interação design centrado no utilizador web documentário empatia Europa
Pedagogical Context
Citation
Publisher
Faculdade Arquitetura, Universidade Lisboa