| Name: | Description: | Size: | Format: | |
|---|---|---|---|---|
| 1.14 MB | Adobe PDF |
Authors
Abstract(s)
O projecto "Desenvolvimento de um Sistema de Gestão de Desempenho para os trainees da Carris" possibilitou a aquisição de conhecimentos e competências valiosas sobre os processos inerente à Gestão de Desempenho. Processos que incluem todos os procedimentos desde o enquadramento das funções, até à própria avaliação do desempenho e tomadas de decisão daí resultantes. Numa primeira fase deste trabalho, foram analisadas diversas correntes teóricas sobre o conceito de avaliação de desempenho, e em que consiste um sistema de gestão de desempenho. Num segundo momento, é apresentado e descrito um sistema de gestão de desempenho inovador, criado de raiz e sustentado pelas abordagens teóricas, baseado na avaliação de competências e de objectivos. A realização deste projecto, permitiu a implementação de uma nova abordagem em contraponto à tradicional avaliação de desempenho dos colaboradores da Carris. É intenção, futuramente, validá-lo e adaptá-lo a toda a Organização, permitindo, desta forma, introduzir na Empresa uma nova e inovadora cultura de gestão de desempenho. Isto poderá ser encarado e traduzido como uma vantagem competitiva para a Carris na sua missão para uma mudança contínua, direccionadas para o Futuro.
"Development of a Performance Management System for Carris Trainees" is a project that has made the acquisition of valuable knowledge and competencies about the procedures inherent to performance management possible. Procedures which include all processes from the framework of functions to the performance appraisal itself and the decisions that can be made from there. In a first phase of this work, various theories on the concept of performance appraisal and performance management system were analysed. In a second phase, an innovative performance management system which was created from scratch, and sustained on the above theories and is based on evaluation of competencies and objectives was presented and described. The development of this project has made it possible to implement a new approach to the more traditional employee's performance appraisal. It is intended in the future to validate and adapt this system to all collaborators of the Company by way of introducing a new and innovative culture of performance management. This might be seen and translated into a competitive advantage for Carris in its mission for ongoing change into Future.
"Development of a Performance Management System for Carris Trainees" is a project that has made the acquisition of valuable knowledge and competencies about the procedures inherent to performance management possible. Procedures which include all processes from the framework of functions to the performance appraisal itself and the decisions that can be made from there. In a first phase of this work, various theories on the concept of performance appraisal and performance management system were analysed. In a second phase, an innovative performance management system which was created from scratch, and sustained on the above theories and is based on evaluation of competencies and objectives was presented and described. The development of this project has made it possible to implement a new approach to the more traditional employee's performance appraisal. It is intended in the future to validate and adapt this system to all collaborators of the Company by way of introducing a new and innovative culture of performance management. This might be seen and translated into a competitive advantage for Carris in its mission for ongoing change into Future.
Description
Mestrado em Ciências Empresariais
Keywords
Carris avaliação de desempenho sistema de gestão de desempenho competências objectivos performance appraisal performance management system competencies objectives
Pedagogical Context
Citation
Simões, André Manuel Vargues. 2010. "Desenvolvimento de um sistema de gestão de desempenho para os trainees da Carris". Dissertação de Mestrado. Universidade Técnica de Lisboa. Instituto Superior de Economia e Gestão
Publisher
Instituto Superior de Economia e Gestão