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Advisor(s)
Abstract(s)
A celeridade das inovações tecnológicas tem fomentado grande parte da dinâmica global, reforçando a importância da área dos Sistemas e Tecnologias de Informação (SI/TI) no mercado de trabalho. Para responder aos desafios emergentes, os profissionais do setor vêem-se obrigados à constante atualização das suas aptidões e conhecimento. Neste contexto, a relevância das soft skills no perfil de skills de profissionais da área de SI/TI tem sido foco de interesse da literatura, nas últimas décadas. Estas skills surgem como essenciais, por potenciarem as capacidades técnicas e estimularem a eficiência dos processos. Contudo, desconhece-se o seu peso nos processos de recrutamento e seleção de candidatos ao setor, nomeadamente em Portugal.
Desta forma, a presente dissertação procurou entender qual o perfil de skills procurado, e em que medida são valorizadas as soft skills no mercado nacional de SI/TI. Adicionalmente, procurou-se entender quais os principais desafios sentidos nos processos de recrutamento e seleção destes profissionais em Portugal. Para dar resposta aos objetivos da investigação, foram realizadas entrevistas semiestruturadas a recrutadores tecnológicos de empresas nacionais. A análise das entrevistas evidenciou a valorização das soft skills nos candidatos ao setor de SI/TI, contudo, demonstrou não serem um critério de seleção principal. Foi ainda possível reconhecer as principais dificuldades sentidas no recrutamento e retenção dos trabalhadores, agravadas com a atual situação de pandemia. Estas conclusões permitem trazer o debate e reflexão para junto dos intervenientes na formação e recrutamento de profissionais no setor, bem como dotar as organizações de uma maior consciência do perfil de skills mais valorizado hoje e nos próximos anos.
The speed of technological innovation has driven much of the global dynamic, reinforcing the importance of the Information Systems and Technology (IS/IT) field in the labor market. To meet the emerging challenges, professionals in this sector are forced to constantly update their skills and knowledge. In this context, the relevance of soft skills in the skill profile of IS/IT professionals has been a main focus in the literature in recent decades. These skills emerge as essential because they enhance technical skills and stimulate process efficiency. However, it’s role in the recruitment and selection processes of candidates for the sector, namely in Portugal, remains unknown. Thus, this dissertation sought to understand which are the skills in great need, and to what extent soft skills are valued in the national IS/IT market. Additionally, we tried to understand the main challenges experienced in the recruitment and selection processes of these professionals in Portugal. To meet the research objectives, semi-structured interviews were conducted with technology recruiters from national companies. The analysis of the interviews showed the recognition of soft skills’ value in candidates for the IS/IT sector, however, it proved not to be the main selection criterion. It was also possible to identify the main difficulties experienced in recruiting and retaining workers in the field, worsen by the current pandemic outbreak. These conclusions allow the debate and reflection to those involved in the training and recruitment processes of professionals in this sector, as well as provide organizations with a greater awareness on the most valued skills’ profile, currently and in the years to come.
The speed of technological innovation has driven much of the global dynamic, reinforcing the importance of the Information Systems and Technology (IS/IT) field in the labor market. To meet the emerging challenges, professionals in this sector are forced to constantly update their skills and knowledge. In this context, the relevance of soft skills in the skill profile of IS/IT professionals has been a main focus in the literature in recent decades. These skills emerge as essential because they enhance technical skills and stimulate process efficiency. However, it’s role in the recruitment and selection processes of candidates for the sector, namely in Portugal, remains unknown. Thus, this dissertation sought to understand which are the skills in great need, and to what extent soft skills are valued in the national IS/IT market. Additionally, we tried to understand the main challenges experienced in the recruitment and selection processes of these professionals in Portugal. To meet the research objectives, semi-structured interviews were conducted with technology recruiters from national companies. The analysis of the interviews showed the recognition of soft skills’ value in candidates for the IS/IT sector, however, it proved not to be the main selection criterion. It was also possible to identify the main difficulties experienced in recruiting and retaining workers in the field, worsen by the current pandemic outbreak. These conclusions allow the debate and reflection to those involved in the training and recruitment processes of professionals in this sector, as well as provide organizations with a greater awareness on the most valued skills’ profile, currently and in the years to come.
Description
Mestrado Bolonha em Ciências Empresariais
Keywords
Soft Skills Competências Sistemas de Informação Tecnologias da Informação Recrutamento e Seleção Competency Information Systems Information Technology Recruitment and Selection
Pedagogical Context
Citation
Calado, Francisca Maria Tavares Diniz Neves e Castro Salinas (2022). “Desafios no recrutamento e seleção para os SI/TI : um estudo sobre as skills requeridas”. Dissertação de Mestrado. Universidade de Lisboa. Instituto Superior de Economia e Gestão
Publisher
Instituto Superior de Economia e Gestão