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Serviço Social e Responsabilidade Social Empresarial Interna: os desafios contemporâneos dos assistentes sociais
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Orientador(es)
Resumo(s)
Esta pesquisa pretende compreender as representações das práticas de intervenção e os
desafios contemporâneos do Serviço Social no âmbito da responsabilidade social empresarial
interna. Trata-se de um estudo exploratório, indutivo e qualitativo, alicerçado num paradigma
compreensivo e tendo por base os testemunhos recolhidos em vinte entrevistas a assistentes
sociais inseridas profissionalmente em empresas portuguesas com práticas internas
socialmente responsáveis.
A intervenção do Serviço Social na responsabilidade social interna das empresas é
representada em três níveis de atuação (macro, meso e micro), destacando-se o
acompanhamento de casos individuais e o trabalho com grupos. Recorre a modelos de prática
diversificados (centrados no colaborador, nos problemas e na empresa) e desempenha
funções de investigação, planeamento e administração, desenvolvendo um conjunto de
papéis multifacetados, tendo em vista a educação para a cidadania dos colaboradores e a
promoção da democracia organizacional. As profissionais consideram ter um nível de
autonomia operacional positivo, não identificando constrangimentos estruturais.
Por último, o grande desafio contemporâneo do Serviço Social nas práticas socialmente
responsáveis das empresas é a incorporação de um papel sociopolítico de educação para a
cidadania no modelo de prática multifocal.
This research tries to understand the representation of intervention practices and contemporary challenges of the Social Work within internal corporate social responsibility. it is an exploratory study, inductive and qualitative, based on a comprehensive paradigm and based on testimonies collected in twenty interviews with social workers, professionally inserted in Portuguese companies with socially responsible social practices. The intervention of Social Work in the internal social responsibility of companies is represented in three levels of action (macro, meso and micro), highlighting the follow-up of individual cases and group work. Uses diverse practice models (focused on the employee, the problems and the company) and performs functions of investigation, planning and administration, developing a set of multifaceted roles, to achieve citizenship education of employees and promotion of organizational democracy. Professionals believe they have a positive operational level of autonomy, without structural limitations. Finally, the great contemporary challenge of Social Work in socially acceptable practices is the incorporation of the social and political role of education for citizenship in the multifocal practice model.
This research tries to understand the representation of intervention practices and contemporary challenges of the Social Work within internal corporate social responsibility. it is an exploratory study, inductive and qualitative, based on a comprehensive paradigm and based on testimonies collected in twenty interviews with social workers, professionally inserted in Portuguese companies with socially responsible social practices. The intervention of Social Work in the internal social responsibility of companies is represented in three levels of action (macro, meso and micro), highlighting the follow-up of individual cases and group work. Uses diverse practice models (focused on the employee, the problems and the company) and performs functions of investigation, planning and administration, developing a set of multifaceted roles, to achieve citizenship education of employees and promotion of organizational democracy. Professionals believe they have a positive operational level of autonomy, without structural limitations. Finally, the great contemporary challenge of Social Work in socially acceptable practices is the incorporation of the social and political role of education for citizenship in the multifocal practice model.
Descrição
Tese de Doutoramento em Ciências Sociais na especialidade de Serviço Social
Palavras-chave
Serviço Social nas Empresas Responsabilidade Social Empresarial Intervenção Social Assistentes Sociais Social Work in Companies Corporate Social Responsibility Social Intervention Social Workers
Contexto Educativo
Citação
Editora
Instituto Superior de Ciências Sociais e Políticas