Understanding Complaints in the Emergency Department

Abidova, Alina; Silva, Pedro Alcântara da; Moreira, Sérgio

http://hdl.handle.net/10451/50470

Utilize este identificador para referenciar este registo.

Nome:	Descrição:	Tamanho:	Formato:
ICS_PASilva_Understanding.pdf		335.49 KB	Adobe PDF	Ver/Abrir

Contacte-nos

Autores

Abidova, Alina

Silva, Pedro Alcântara da

Moreira, Sérgio

Resumo(s)

The aim of this research is to identify the main determinants of patients’ complaints and potential mediators and moderators in this regard. This research shows that complaints can result from a complex set of processes involving direct, mediating, and moderating effects. Interventions aimed at reducing patients’ complaints should consider specific patient groups and experiences.

URI

http://hdl.handle.net/10451/50470

Citação

Abidova, A., Silva, P. A. da, Moreira, S. (2021). Understanding Complaints in the Emergency Department. Health Services Insights, 14, 1-14

Editora

Sage

DOI

10.1177/11786329211057351

Coleções

ICS - Artigos

Licença CC

cclicense-by

Métricas Alternativas

Ver registo completo