Publicação
Understanding Complaints in the Emergency Department
| dc.contributor.author | Abidova, Alina | |
| dc.contributor.author | Silva, Pedro Alcântara da | |
| dc.contributor.author | Moreira, Sérgio | |
| dc.date.accessioned | 2021-12-20T16:28:17Z | |
| dc.date.available | 2021-12-20T16:28:17Z | |
| dc.date.issued | 2021 | |
| dc.description.abstract | The aim of this research is to identify the main determinants of patients’ complaints and potential mediators and moderators in this regard. This research shows that complaints can result from a complex set of processes involving direct, mediating, and moderating effects. Interventions aimed at reducing patients’ complaints should consider specific patient groups and experiences. | pt_PT |
| dc.description.version | info:eu-repo/semantics/publishedVersion | pt_PT |
| dc.identifier.citation | Abidova, A., Silva, P. A. da, Moreira, S. (2021). Understanding Complaints in the Emergency Department. Health Services Insights, 14, 1-14 | pt_PT |
| dc.identifier.doi | 10.1177/11786329211057351 | pt_PT |
| dc.identifier.uri | http://hdl.handle.net/10451/50470 | |
| dc.language.iso | eng | pt_PT |
| dc.peerreviewed | yes | pt_PT |
| dc.publisher | Sage | pt_PT |
| dc.relation.publisherversion | https://journals.sagepub.com/doi/abs/10.1177/11786329211057351 | pt_PT |
| dc.rights.uri | http://creativecommons.org/licenses/by/4.0/ | pt_PT |
| dc.title | Understanding Complaints in the Emergency Department | pt_PT |
| dc.type | journal article | |
| dspace.entity.type | Publication | |
| oaire.citation.startPage | 117863292110573 | pt_PT |
| oaire.citation.title | Health Services Insights | pt_PT |
| oaire.citation.volume | 14 | pt_PT |
| person.familyName | Abidova | |
| person.familyName | de Jesus Alcântara da Silva | |
| person.familyName | Moreira | |
| person.givenName | Alina | |
| person.givenName | Pedro Miguel | |
| person.givenName | Sérgio | |
| person.identifier | xMz0s4AAAAJ | |
| person.identifier.ciencia-id | 2110-0696-AD8A | |
| person.identifier.ciencia-id | C61D-8AFF-0BF2 | |
| person.identifier.orcid | 0000-0003-2058-0922 | |
| person.identifier.orcid | 0000-0002-2036-1888 | |
| person.identifier.orcid | 0000-0002-8548-722X | |
| rcaap.rights | openAccess | pt_PT |
| rcaap.type | article | pt_PT |
| relation.isAuthorOfPublication | a2c9d189-1b96-4e69-8a2b-e3d0b8790a3b | |
| relation.isAuthorOfPublication | 3da1f1be-2c1b-4cec-b112-997842c89db2 | |
| relation.isAuthorOfPublication | 45886bc3-94fe-4f2f-ac29-3e43aecfe6d0 | |
| relation.isAuthorOfPublication.latestForDiscovery | 45886bc3-94fe-4f2f-ac29-3e43aecfe6d0 |
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