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Transporte aéreo urgente de doentes entre os arquipélagos portugueses e Portugal continental
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Devido à ausência de serviços médicos especializados nas ilhas portuguesas, realiza-se frequentemente o transporte aéreo de doentes para o continente, atualmente assegurado pela Força Aérea Portuguesa. Vários países desenvolvidos contam com redes próprias de transporte médico nos seus sistemas de saúde, o que levanta dúvidas sobre a eficácia do modelo português. As aeronaves usadas revelam limitações, tanto no conforto e segurança do doente como na atuação da equipa médica. Esta investigação propõe uma solução em design de produto, que considera os recursos e o espaço necessários para todas as partes, visando um serviço mais eficiente e adaptado. Para realizar o projeto, realizou-se uma investigação com uma metodologia mista, de base qualitativa, quantitativa, intervencionista e não intervencionista. Inicia-se com um enquadramento teórico que abrange os domínios da mobilidade, design e ergonomia, saúde e tecnologia. Segue-se a fase exploratória, composta por entrevistas a profissionais e utilizadores envolvidos no transporte de doentes, comparação de serviços de outros países e um estudo fotográfico das condições atuais. Esta etapa permite identificar as principais dificuldades do serviço e a sua expressão nos produtos utilizados. Com base nestes resultados, foi desenvolvido o projeto de design de um novo produto e serviço que dê uma resposta ao problema apresentado. No final, a fase avaliativa verifica a viabilidade da solução proposta, através da avaliação de especialistas e da comparação com o sistema atual.
Due to the absence of specialized medical services in the Portuguese islands, patients are frequently transported by air to the mainland, a service currently provided by the Portuguese Air Force. Several developed countries have dedicated medical transport networks integrated into their healthcare systems, which raises questions about the effectiveness of the Portuguese model. The aircraft used show limitations in terms of patient comfort and safety, as well as in the performance of the medical team. This research proposes a product design solution that takes into account the resources and space needed for all parties involved, aiming for a more efficient and better-adapted service. To carry out the project, a mixed-methods investigation was conducted, based on qualitative, quantitative, interventionist, and non-interventionist approaches. It begins with a theoretical framework covering the fields of mobility, design and ergonomics, healthcare, and technology. This is followed by an exploratory phase, consisting of interviews with professionals and users involved in patient transport, a comparison of services in other countries, and a photographic study of current conditions. This stage helps identify the main challenges of the service and how they are reflected in the products used. Based on these findings, a new product and service design project was developed to address the identified problem. Finally, the evaluation phase assesses the feasibility of the proposed solution through expert evaluation and comparison with the current system.
Due to the absence of specialized medical services in the Portuguese islands, patients are frequently transported by air to the mainland, a service currently provided by the Portuguese Air Force. Several developed countries have dedicated medical transport networks integrated into their healthcare systems, which raises questions about the effectiveness of the Portuguese model. The aircraft used show limitations in terms of patient comfort and safety, as well as in the performance of the medical team. This research proposes a product design solution that takes into account the resources and space needed for all parties involved, aiming for a more efficient and better-adapted service. To carry out the project, a mixed-methods investigation was conducted, based on qualitative, quantitative, interventionist, and non-interventionist approaches. It begins with a theoretical framework covering the fields of mobility, design and ergonomics, healthcare, and technology. This is followed by an exploratory phase, consisting of interviews with professionals and users involved in patient transport, a comparison of services in other countries, and a photographic study of current conditions. This stage helps identify the main challenges of the service and how they are reflected in the products used. Based on these findings, a new product and service design project was developed to address the identified problem. Finally, the evaluation phase assesses the feasibility of the proposed solution through expert evaluation and comparison with the current system.
Descrição
Dissertação de mestrado, Mestrado de Design de Produto, 2025, Universidade de Lisboa, Faculdade de Arquitetura
Palavras-chave
product design mobility design aviation health sustainability design de produto design de mobilidade aviação saúde sustentabilidade