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Authors
Abstract(s)
Esta investigação incide sobre o valor da empatia no Design para a compreensão e caracterização do problema social da experiência da pessoa idosa no contexto de institucionalização em ERPI (Estrutura Residencial para Pessoas Idosas), e para o redesenho da interação partilhada entre a pessoa idosa, o cuidador, e dos múltiplos elementos que compõe essa experiência.
A pertinência do tema escolhido prende-se com as tendências demográficas atuais, que demostram de forma inequívoca que somos uma sociedade envelhecida. Como tal, achou-se apropriado direcionar a intervenção para as questões do bem-estar e da perceção socialmente adquirida sobre a figura da pessoa idosa, tentando adequar-se o contributo social às necessidades impostas pela realidade que se vive.
Naturalmente, a qualidade da interação entre o cuidador e o idoso influencia a qualidade do serviço prestado e, consequentemente, o bem-estar das duas partes que coexistem no mesmo ambiente. Neste sentido, pretende-se tratar sobretudo a importância da compreensão das necessidades, dos tempos e do valor da pessoa idosa, ativando cuidadores conscientes, motivados durante o exercício das suas funções e direcionados para responder em primeiro lugar às necessidades do utente.
Através de uma metodologia mista intervencionista e não intervencionista, de base qualitativa, com alguns dados tratados quantitativamente, esta investigação propõe-se a analisar a experiência da pessoa idosa na ERPI e a compreender a sua relação/ interação com o cuidador assim como com os restantes elementos que compõe o contexto da instituição numa forma de exploração da amplitude do conceito de Design. Apesar de se privilegiar o Design Empático enquanto área fundamental desta investigação, apenas será possível um redesenho eficaz desta experiência partilhada através da conjugação com o design de ambientes, serviços, produto e comunicação.
Espera-se demonstrar o valor que a intervenção do Design pode ter no sentido do contributo social, ao desenvolver um conjunto de estratégias que facilitem o relacionamento empático e a qualidade da interação humana entre a pessoa idosa e o cuidador formal, potenciando a melhoria do serviço prestado e o bem-estar das duas partes.
ABSTRACT: This research focuses on the value of empathy in Design to understand and describe the social problem of the elderly person's experience in the context of a nursing home and for the redesign of the shared interaction between the elderly person, the caregiver, and the multiple elements that make up that experience. The relevance of the chosen theme is linked to the current demographic trends, which unequivocally demonstrate that we are an aging society. Therefore, it seemed appropriate to direct the intervention to the issues of wellbeing and socially acquired assessment about the elderly person, while trying to adjust the social contribution to the needs imposed by the reality we live. Of course, the quality of the interaction between the caregiver and the elderly effects the quality of the service provided and, consequently, the well-being of both parts coexisting in the same environment. We intend to focus on the significance of the understanding of the need, times and value of the elderly, activating conscious caregivers, who are motivated during the fulfillment of their tasks and focused on responding primarily to the users’ needs. Through a mixed interventionist and non-interventionist methodology, with qualitative basis, but some quantitatively treated data, this research proposes to analyze the experience of the elderly in the institution and to understand their relationship/ interaction with the caregivers, so exploring the breadth of the concept of Design. Despite privileging the Empathic Design as the fundamental area of this investigation, an effective redesign of this shared experience will only be possible through the combination with environment design, services design, product design and/or communication design. It is expected to evidence the value that the intervention of Design can have in the sense of social contribution by developing a set of strategies to facilitate the empathic relationship and the quality of human interaction between the elderly and the caregivers, aiming to improve the service provided and the well-being of both parties.
ABSTRACT: This research focuses on the value of empathy in Design to understand and describe the social problem of the elderly person's experience in the context of a nursing home and for the redesign of the shared interaction between the elderly person, the caregiver, and the multiple elements that make up that experience. The relevance of the chosen theme is linked to the current demographic trends, which unequivocally demonstrate that we are an aging society. Therefore, it seemed appropriate to direct the intervention to the issues of wellbeing and socially acquired assessment about the elderly person, while trying to adjust the social contribution to the needs imposed by the reality we live. Of course, the quality of the interaction between the caregiver and the elderly effects the quality of the service provided and, consequently, the well-being of both parts coexisting in the same environment. We intend to focus on the significance of the understanding of the need, times and value of the elderly, activating conscious caregivers, who are motivated during the fulfillment of their tasks and focused on responding primarily to the users’ needs. Through a mixed interventionist and non-interventionist methodology, with qualitative basis, but some quantitatively treated data, this research proposes to analyze the experience of the elderly in the institution and to understand their relationship/ interaction with the caregivers, so exploring the breadth of the concept of Design. Despite privileging the Empathic Design as the fundamental area of this investigation, an effective redesign of this shared experience will only be possible through the combination with environment design, services design, product design and/or communication design. It is expected to evidence the value that the intervention of Design can have in the sense of social contribution by developing a set of strategies to facilitate the empathic relationship and the quality of human interaction between the elderly and the caregivers, aiming to improve the service provided and the well-being of both parties.
Description
Dissertação de Mestrado em Design com a especialização em Design de Comunicação apresentada na Faculdade de Arquitetura da Universidade de Lisboa para obtenção do grau de Mestre.
Keywords
Design empático Envelhicimento ERPI Experiência da pessoa idosa Interação da pessoa idosa Cuidador formal Empatic design Ageing Nursing homes Experiences of the Elderly Elderly-Caregver interation
Pedagogical Context
Citation
CASACA, Casaca, Maria Inês Oliveira - A empatia no design : estudo da experiência partilhada entre a pessoa idosa e o cuidador em contexto ERPI. - Lisboa : FA, 2021. Dissertação de Mestrado
Publisher
Universidade de Lisboa, Faculdade de Arquitetura