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Authors
Advisor(s)
Abstract(s)
Ao longo dos últimos 20 anos, a reforma da administração pública tem sido uma prioridade. Iniciada com o movimento da Nova Gestão Pública, demonstra agora linhas de orientação diferentes, tendo em vista a melhoria do bem-estar social, a aproximação e o aumento da confiança dos cidadãos no seu Estado. A melhoria da qualidade dos serviços prestados, a preocupação com o cidadão e os diferentes papeis que este representa na sua relação com a estrutura política e Administração Pública, os impactos dos seus serviços na sociedade, a avaliação do desempenho dos serviços públicos e o aumento da transparência, são apenas algumas das preocupações actuais neste sector. O uso de instrumentos de gestão estratégica tem-se mostrado imprescindível para gerir todo este processo de mudança conceitual e de modo de actuação. O Balanced Scorecard (BSC) desenvolvido no inicio da década de 90, para melhorar os sistemas de medição da performance, apresenta-se, hoje, como uma poderosa metodologia para a comunicação, acompanhamento, medição e análise da estratégia de uma organização, acrescentando ganhos que se apresentam inerentes ao alinhamento estratégico dos seus colaboradores. Neste projecto, após uma revisão da literatura desenvolveu-se um cenário possível de um Balanced Scorecard para a Academia da Força Aérea, como forma de a preparar para um futuro incerto, cujas únicas certezas se baseiam no ambiente de mudança e evolução contínuas, para as quais os organismos do sector público têm de estar preparados para responder.
Over the past 20 years, public administration reform has been a priority. Initiated with the movement of New Public Management, demonstrates different guidelines now, with a view to improving the social welfare, the approach and increase of the confidence of citizens in their state. The quality improvement of the services provided, the concern with the citizen and the different roles that they represent in relation to the political structure and public administration, the impact of its services in society, the assessment of the performance of public services and increasing transparency are just some of the current concerns in this sector. The use of tools of strategic management has been essential to manage this whole process of conceptual change and mode of action. The Balanced Scorecard (BSC) developed at the beginning of the 90's to improve the systems of measuring the performance, is today a powerful method for communication, monitoring, measuring and analyzing the strategy of an organization, adding gains that are inherent to the strategic alignment of its employees. In this project, after a review of the literature it has been developed a possible Balanced Scorecard for the Air Force Academy as a way of preparing for an uncertain future, whose only certainty is based on the environment of continuous change and development, for which the organizations of public sector must be prepared to respond.
Over the past 20 years, public administration reform has been a priority. Initiated with the movement of New Public Management, demonstrates different guidelines now, with a view to improving the social welfare, the approach and increase of the confidence of citizens in their state. The quality improvement of the services provided, the concern with the citizen and the different roles that they represent in relation to the political structure and public administration, the impact of its services in society, the assessment of the performance of public services and increasing transparency are just some of the current concerns in this sector. The use of tools of strategic management has been essential to manage this whole process of conceptual change and mode of action. The Balanced Scorecard (BSC) developed at the beginning of the 90's to improve the systems of measuring the performance, is today a powerful method for communication, monitoring, measuring and analyzing the strategy of an organization, adding gains that are inherent to the strategic alignment of its employees. In this project, after a review of the literature it has been developed a possible Balanced Scorecard for the Air Force Academy as a way of preparing for an uncertain future, whose only certainty is based on the environment of continuous change and development, for which the organizations of public sector must be prepared to respond.
Description
Mestrado em Gestão e Estratégia Industrial
Keywords
Nova gestão pública gestão estratégica accountability avaliação de desempenho gestão da qualidade Balanced Scorecard New public management strategic management accountability performance measurement quality management Balanced Scorecard
Pedagogical Context
Citation
Faustino, Marina Alexandra César. 2009. "Preparando para o futuro : gestão estratégica na Academia da Força Aérea". Dissertação de Mestrado. Universidade Técnica de Lisboa. Instituto Superior de Economia e Gestão
Publisher
Instituto Superior de Economia e Gestão