Publication
The container terminal characteristics and customer’s satisfaction
| dc.contributor.author | Caldeirinha, Vitor | |
| dc.contributor.author | Felício, J. Augusto | |
| dc.contributor.author | Dionísio, Andreia | |
| dc.date.accessioned | 2022-09-06T09:55:29Z | |
| dc.date.available | 2022-09-06T09:55:29Z | |
| dc.date.issued | 2014 | |
| dc.description.abstract | This paper attempts to evaluate and understand the port sector senior managers’ perception relative to the influence of the port characteristics and specific container terminals in customers’ satisfaction. The SEM (Structural Equation Modelling) methodology is used to confirm the investigation model. The sample is composed by 151 valid responses, each one of them regarding a specific terminal of a set of 12 Portuguese and Spanish container terminals. The results confirm the influence of the port and container terminal characteristics in customer’s satisfaction. | pt_PT |
| dc.description.version | info:eu-repo/semantics/publishedVersion | pt_PT |
| dc.identifier.citation | Caldeirinha, Vítor; J. Augusto Felício and Andreia Dionísio. (2013). “The container terminal characteristics and customer’s satisfaction”. No. 2013 - 14. University of Evora, CEFAGE-UE (Portugal). | pt_PT |
| dc.identifier.uri | http://hdl.handle.net/10400.5/25391 | |
| dc.language.iso | eng | pt_PT |
| dc.publisher | Taylor Francis Group | pt_PT |
| dc.subject | Port Characteristics | pt_PT |
| dc.subject | Container Terminal | pt_PT |
| dc.subject | Customer’s Satisfaction | pt_PT |
| dc.subject | SEM | pt_PT |
| dc.title | The container terminal characteristics and customer’s satisfaction | pt_PT |
| dc.type | journal article | |
| dspace.entity.type | Publication | |
| rcaap.rights | openAccess | pt_PT |
| rcaap.type | article | pt_PT |