The container terminal characteristics and customer’s satisfaction

Caldeirinha, Vitor; Felício, J. Augusto; Dionísio, Andreia

http://hdl.handle.net/10400.5/25391

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Authors

Caldeirinha, Vitor

Felício, J. Augusto

Dionísio, Andreia

Abstract(s)

This paper attempts to evaluate and understand the port sector senior managers’ perception relative to the influence of the port characteristics and specific container terminals in customers’ satisfaction. The SEM (Structural Equation Modelling) methodology is used to confirm the investigation model. The sample is composed by 151 valid responses, each one of them regarding a specific terminal of a set of 12 Portuguese and Spanish container terminals. The results confirm the influence of the port and container terminal characteristics in customer’s satisfaction.

Keywords

Port Characteristics Container Terminal Customer’s Satisfaction SEM

URI

http://hdl.handle.net/10400.5/25391

Citation

Caldeirinha, Vítor; J. Augusto Felício and Andreia Dionísio. (2013). “The container terminal characteristics and customer’s satisfaction”. No. 2013 - 14. University of Evora, CEFAGE-UE (Portugal).

Publisher

Taylor Francis Group

Collections

DG - Artigos em Revistas Nacionais / Articles in Portuguese Journals

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