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When Technologies are Not Enough: The Challenges of Digital Interventions to Address Loneliness in Later Life
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Orientador(es)
Resumo(s)
This article discusses sociotechnical challenges of technology-based interventions to address
loneliness in later life. We bring together participatory and multidisciplinary research conducted
in Canada and Australia to explore the limits of digital technologies to help tackle loneliness
among frail older people (aged 65+). Drawing on three case studies, we focus on instances when
technology-based interventions, such as communication apps, were limiting or failed, seeming to
enhance rather than lessen loneliness. We also unpack instances where the technologies being
considered did not match participants’ social needs and expectations, preventing adoption, use,
and the intended outcomes. To better grasp the negative unintended consequences of these
technological interventions, we combine a relational sociological approach to loneliness with the
Strong Structuration Theory developed by sociologist Rob Stones. This combined lens highlights the
connection between sociotechnical factors and their agentic and structural contexts, facilitating a
rich understanding of why and when technologies fail and limit.
Descrição
Palavras-chave
Ageing; Co-design; Digital Technologies; Loneliness; Older People; Relational Sociology; Strong Structuration Theory; Technology-based Interventions; Unintended Consequences.
Contexto Educativo
Citação
Barbosa Neves, B., Waycott, J., & Maddox, A. (2023). When Technologies are Not Enough: The Challenges of Digital Interventions to Address Loneliness in Later Life. Sociological Research Online, 28(1), 150-170. https://doi.org/10.1177/13607804211029298