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Advisor(s)
Abstract(s)
Co-production includes all actions where citizens assist, as volunteers, in the provision of services by public agencies in order to increase the
efficiency and efficacy of the public services provided. This practice, known as co-production, is being adopted by governments in the resolution
of conflicts, particularly those regarding administrative and fiscal matters. However, is co-production a more efficient and effective way of settling
disputes in administrative and tax areas than the traditional administrative model? And why? In Portugal, the Administrative Arbitration Centre
was created in 2009 with the aim of resolving disputes between public administration and taxpayers/service users by means of co-production. The
available data support the thesis that efficiency and efficacy are higher under the co-production model. Nevertheless, users are not totally satisfied
since the costs associated with the use of this service provision model are also higher
Description
Keywords
Co-production; Public services; Efficiency; Effectiveness; Portugal