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The impact of Industry 4.0 on organizational performance : the case of Pakistan’s retail industry
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Orientador(es)
Resumo(s)
Purpose – The purpose of this paper was to assess and determine the impact of the five core technologies of
Industry 4.0 (3D Printing, Big Data Analytics, Cloud Computing, Internet of Things (IoT) and Robotics) on the
organizational performance of the retail industry in the context of Pakistan.
Design/methodology/approach – Pakistan’s retail industry was chosen as the target sector, and the target
population was composed of senior-level employees, including managers from first-level positions to top-level
positions, as well as subordinate employees working under the supervision of first-level managers, possessing
the technological know-how of Industry 4.0. The data were collected through a matrix-based survey
questionnaire that was based on a five-point Likert scale, ranging from “strongly agree” to “strongly disagree.”
The process of data analysis was conducted using IBM SPSS Statistics.
Findings – The findings obtained by this research work showed a significant relationship among the five core
pillars of Industry 4.0 and the organizational performance of Pakistan’s retail industry. Besides, the obtained
findings provided preliminary evidence that Industry 4.0’s disruptive technologies, particularly, 3D printing,
big data analytics, cloud computing, IoT and robotics, could help Pakistan’s retail industry solve various
problems and challenges, such as meager revenues, increased expenses and unorganized systems.
Originality/value – The present study extended the theoretical body of knowledge through studying and
examining Industry 4.0’s five crucial factors that significantly contribute to the service sector, particularly, the
retail industry, of the big emerging markets (BEM) economies, including Pakistan.
Descrição
Palavras-chave
Industry 4.0 Organizational performance Service sector Retail industry Big emerging markets (BEM)
Contexto Educativo
Citação
Ali, Shahbaz e Yongping Xie (2021). "The impact of Industry 4.0 on organizational performance : the case of Pakistan’s retail industry". European Journal of Management Studies, 26(2/3):63-86
Editora
Emerald