Intervening on Burnout in complex organizations : the incomplete process of an action research in the hospital

Ramos, Sara; Costa, Patrícia; Passos, Ana M.; Silva, Sílvia A.; Leite, Ema

http://hdl.handle.net/10451/48291

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Health professionals are at high risk for developing burnout symptoms. Directed at reducing the organizational variables affecting professionals' burnout, an action research was developed in a specific sector of a large hospital, with 59 doctors, 66 nurses, and 42 ancilliary professionals. Researchers conducted 11 interviews, one focus group, and 20 h of in loco observation. Professionals report demotivation and the need to address the emotional part of their job. Nonetheless, the hierarchy blocked the proposed intervention possibilities. Organizational factors are unequivocally relevant, particularly in complex settings with emotionally charged interactions, and the direct hierarchy is pivotal for facilitating organizational change.

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Copyright © 2020 Ramos, Costa, Passos, Silva and Sacadura-Leite. This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY). The use, distribution or reproduction in other forums is permitted, provided the original author(s) and the copyright owner(s) are credited and that the original publication in this journal is cited, in accordance with accepted academic practice. No use, distribution or reproduction is permitted which does not comply with these terms.