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Publicação
Determinants of Students' Satisfaction in an Online Environment in Portuguese Higher Education Institutions
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| 1.87 MB | Adobe PDF |
Orientador(es)
Resumo(s)
Online education assumed an increasing relevance
in the last two years in face of the successive
pandemic-motivated lockdowns by SARS-Cov-2. Considering
the potential strengthening of this type of education in Portugal,
particularly in the context of higher education, this study aims
to analyze the perspective of students on three vectors of the
online education quality, namely the overall quality of classes,
the assessment process, and the online teaching tools available.
Students' perceptions regarding these vectors will be assessed
from the demographic variables, and factors that underlie
online education according to the literature. The research is
based on a quantitative methodology. Data was carried out
through a structured questionnaire applied online, which had
the answers of 2,107 students from different courses and higher
education institutions in Portugal in July 2020. Factor analysis
and logistic regression were used. The findings identified a
significant association between the three vectors of the quality
of online education proposed, and the factors usually proposed
in the literature that are part of the student, instructor, and
technology dimensions. It is expected that this research provides
the inputs to the different players involved either in the
implementation or development of courses offered through
online learning in Portugal.
Descrição
Palavras-chave
Dimensions, Higher education institutions, online education, quality vectors, students.