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I share, we share? : A mixed-method analysis of helping behaviors, HRM practices and knowledge sharing behavior

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dc.contributor.authorCurado, Carla
dc.contributor.authorGonçalves, Tiago Rodrigues
dc.contributor.authorMartsenyuk, Natalia
dc.date.accessioned2025-02-13T10:32:31Z
dc.date.available2025-02-13T10:32:31Z
dc.date.issued2022
dc.description.abstractKnowledge sharing represents a key process to create value in organizational environments that reflects a complex interplay of individual and organizational level factors. Driven and heavily reliant on individuals’ willingness to share with others, effective knowledge sharing behavior is fostered through organizational characteristics that can promote prosocial behaviors, such as structured Human Resources Management Practices (HRMP). Nevertheless, knowledge sharing represents an extra-role voluntary behavior that depends on individual intention to engage in altruistic behavior to help others. While several studies assess the mediation role of such helping behaviors (HB) between organizational conditions that can foster knowledge sharing, few studies explore the complex combination between HRMP and individual HB leading to knowledge sharing in organizations. Similarly, there is a lack of empirical evidence on how HRMP and HB can contribute to the absence of knowledge sharing. This study addresses such gaps by examining the impact of HRMP and altruistic HB as conditions leading to knowledge sharing in the service industry (n=130) using a mixed-methods approach. We follow a quantitative design, using a partial-least squares (PLS) analysis to explore the relationship between HRMP, HB and knowledge sharing. Then, we follow a qualitative design, using a fuzzy-set qualitative comparative approach (fsQCA) to identify complex configurations between HRMP, HB, age and education contributing to the presence and absence of knowledge sharing. Our quantitative findings find a positive relationship between both HRMP and HB leading to knowledge sharing behavior (KSB). Our qualitative findings present four alternative ways leading to knowledge sharing and corroborate the quantitative analysis. Additionally, qualitative results show four different configurations leading to the absence of knowledge sharing. We offer insight of the convergence of results, providing managerial approaches that can be used to promote KSB. Similarly, we recommend best practices to counter an absence of KSB given our methodological options and preventive practices inside the scope of Human Resources Management (HRM)..pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.citationCurado, Carla; Tiago Rodrigues Gonçalves and Natalia Martsenyuk .(2022). “I share, we share? : A mixed-method analysis of helping behaviors, HRM practices and knowledge sharing behavior”, European Conference on Knowledge Management, Vol. 23, No. 1: pp. 459-468. August, 2022 .pt_PT
dc.identifier.doiDOI:10.34190/eckm.23.1.676pt_PT
dc.identifier.urihttp://hdl.handle.net/10400.5/98379
dc.language.isoengpt_PT
dc.publisherECKMpt_PT
dc.subjectKnowledge Sharing Behaviorpt_PT
dc.subjectHuman Resources Management Practicespt_PT
dc.subjectHelping Behaviorspt_PT
dc.subjectMixed-Methodspt_PT
dc.titleI share, we share? : A mixed-method analysis of helping behaviors, HRM practices and knowledge sharing behaviorpt_PT
dc.typeconference object
dspace.entity.typePublication
rcaap.rightsopenAccesspt_PT
rcaap.typeconferenceObjectpt_PT

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