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Estudo de caso no Água Hotels Vale da Lapa Resort & SPA (Análise de Recompensas)
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Orientador(es)
Resumo(s)
O tema deste Trabalho Final de Mestrado tem como objectivo central o estudo da retenção dos profissionais do Água Hotels Vale da Lapa Resort&SPA com o sistema de recompensas de que beneficiam. A lógica subjacente ao seu desenvolvimento privilegia, primeiro, uma abordagem sobre os conceitos de recompensa, sistema de recompensas e de retenção, e consequentemente, as estratégias de retenção de talentos tendo em vista a redução da taxa de rotação de pessoal. Foi aplicado um inquérito por questionário aos 33 profissionais da unidade Água Hotels Vale da Lapa Resort&SPA localizada na região do Algarve. A análise dos resultados permite concluir que: 1) é menor a satisfação com o sistema de recompensas entre os colaboradores do sexo feminino; 2) a valorização atribuída às recompensas é maior nos profissionais acima dos 30 anos; 3) os profissionais do Água Hotels Vale da Lapa&SPA valorizam o sistema de recompensas como factor de diferenciação entre empresas; 4) a satisfação com o sistema de recompensas beneficia a retenção dos profissionais na empresa. Na parte final deste Trabalho de projecto são discutidas as principais implicações teóricas e práticas destes resultados, algumas limitações bem como sugestões para futura pesquisa.
The subject of this Final Master Work has as its central objective the study of retention of professionals Água Hotels Vale da Lapa Resort & SPA with the system of rewards that benefit. The logic underlying its development focuses, first, an approach to the concepts of reward, reward system and retention, and consequently the talent retention strategies aimed at reducing the rate of staff turnover. The underlying point of its development privileges, first, an approach to the concepts of rewards, rewards system and retention, and consequently the retention strategies aimed at reducing the turnover rate. It was applied an inquire to the 33 workers of Água Hotels Vale da Lapa Resort&SPA located in Algarve. The analyses of the results conclude that: 1) there is less satisfaction with the reward system among female employees; 2) the value attributed to rewards is greater among professionals over age 30; 3) professionals of Água Hotels Vale da Lapa & SPA value the rewards system as a differentiating factor between companies; 4) satisfaction with the system of rewards benefit the retention of professionals in the company. The final part of this Project work discusses the main theoretical and practical implications of these results, some limitations and suggestions for future research.
The subject of this Final Master Work has as its central objective the study of retention of professionals Água Hotels Vale da Lapa Resort & SPA with the system of rewards that benefit. The logic underlying its development focuses, first, an approach to the concepts of reward, reward system and retention, and consequently the talent retention strategies aimed at reducing the rate of staff turnover. The underlying point of its development privileges, first, an approach to the concepts of rewards, rewards system and retention, and consequently the retention strategies aimed at reducing the turnover rate. It was applied an inquire to the 33 workers of Água Hotels Vale da Lapa Resort&SPA located in Algarve. The analyses of the results conclude that: 1) there is less satisfaction with the reward system among female employees; 2) the value attributed to rewards is greater among professionals over age 30; 3) professionals of Água Hotels Vale da Lapa & SPA value the rewards system as a differentiating factor between companies; 4) satisfaction with the system of rewards benefit the retention of professionals in the company. The final part of this Project work discusses the main theoretical and practical implications of these results, some limitations and suggestions for future research.
Descrição
Mestrado em Gestão de Recursos Humanos
Palavras-chave
Sistemas de Recompensas Retenção Retenção de pessoal Gestão de Recursos Humanos Rewards System Retention Turnover Human Resource Management
Contexto Educativo
Citação
Patrocínio, Pedro Tiago Rodrigues (2014). "Estudo de caso no Água Hotels Vale da Lapa Resort & SPA (Análise de Recompensas)". Dissertação de Mestrado, Universidade de Lisboa. Instituto Superior de Economia e Gestão.
Editora
Instituto Superior de Economia e Gestão