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O papel do gestor de formação no contexto de uma pequena empresa
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O presente relatório de estágio com o título “O papel do gestor de formação no contexto
de uma pequena empresa”, foi desenvolvido no âmbito do Mestrado em Educação e
Formação, na área de especialidade de Organização e Gestão da Educação e Formação
do IE-ULisboa. O relatório integra-se na modalidade de estágio que foi realizado na
empresa DDL – Delft Digital Learning tendo como objetivo central analisar os papéis que
um gestor de formação desempenha e quais são as funções que realiza diariamente.
A abordagem do estudo deste relatório seguiu um carácter qualitativo. Desta forma, foi
realizada uma entrevista semiestruturada ao gestor de formação da DDL que teve como
objetivo conhecer os seus papéis e as suas funções bem como como contribuir para a
análise da estrutura organizacional; a observação participante serviu para caracterizar o
tipo de cultura da DDL; as notas de campo que foram um complemento à observação e a
pesquisa arquivista que serviu para conhecer melhor a organização.
A nível de resultados, foram apresentados relativamente a dois tópicos: uma análise
organizacional sobre a estrutura organizacional e a cultura organizacional e uma análise
em relação aos papéis e funções do gestor.
Na análise organizacional, foi possível concluir que a DDL possui uma tipologia de
Adhocracia. Isto deve-se ao facto de ser uma empresa pequena, com poucos trabalhadores
e direcionada para a inovação. Relativamente à cultura organizacional, a DDL possui a
cultura de Atenas, sendo o trabalho de equipa essencial.
Relativamente aos papéis e funções do gestor da DDL, foi possível concluir que devido
às múltiplas tarefas que são realizadas por este diariamente, acaba por representar a
maioria dos papéis e funções apresentados por Mintzberg (1990), sendo eles os papéis
informacional, interpessoais e decisoriais.
This internship report, entitled "The role of the training manager in a small business", was developed in the context of the master’s degree in Education and Training, in the specialization area of Organization and Management of Education and Training. The report is part of the internship that was carried out in DDL - Delft Digital Learning. The report brings up questions regarding the role of the manager, the organizational culture, and the organizational structure. The goal of the report and research carried out was to analyze the roles played by a training manager and to know which functions they perform on a daily basis. The study presented in this report followed a qualitative approach. Thus, a semistructured interview with the training manager of DDL was conducted. The aim of this interview was to learn about his roles and functions, while also serving as a contribution to the analysis of the organizational structure; participant observation to characterize the type of culture of DDL; field notes, taken as a complement to the observation and archival research, which served to get to know the organization better. Results for two topics were presented: an organizational analysis on the organizational structure and organizational culture, and an analysis on the roles and functions of the manager. In the organizational analysis, it was possible to conclude that DDL has an Adhocracy typology. This is due to the fact that it is a small company, with few workers, and directed towards innovation. Furthermore, regarding the organizational culture, DDL has the Athens culture, with teamwork being essential. In relation to the roles and functions of the DDL's manager, it was possible to conclude that, due to the multiple tasks that are performed daily by him, he ends up representing most of the roles and functions presented by Mintzberg (1990), which are the informational, interpersonal, and decisional roles.
This internship report, entitled "The role of the training manager in a small business", was developed in the context of the master’s degree in Education and Training, in the specialization area of Organization and Management of Education and Training. The report is part of the internship that was carried out in DDL - Delft Digital Learning. The report brings up questions regarding the role of the manager, the organizational culture, and the organizational structure. The goal of the report and research carried out was to analyze the roles played by a training manager and to know which functions they perform on a daily basis. The study presented in this report followed a qualitative approach. Thus, a semistructured interview with the training manager of DDL was conducted. The aim of this interview was to learn about his roles and functions, while also serving as a contribution to the analysis of the organizational structure; participant observation to characterize the type of culture of DDL; field notes, taken as a complement to the observation and archival research, which served to get to know the organization better. Results for two topics were presented: an organizational analysis on the organizational structure and organizational culture, and an analysis on the roles and functions of the manager. In the organizational analysis, it was possible to conclude that DDL has an Adhocracy typology. This is due to the fact that it is a small company, with few workers, and directed towards innovation. Furthermore, regarding the organizational culture, DDL has the Athens culture, with teamwork being essential. In relation to the roles and functions of the DDL's manager, it was possible to conclude that, due to the multiple tasks that are performed daily by him, he ends up representing most of the roles and functions presented by Mintzberg (1990), which are the informational, interpersonal, and decisional roles.
Descrição
Relatório de Estágio de Mestrado, Educação e Formação (Área de Especialidade em Organização e Gestão da Educação e Formação), 2022, Universidade de Lisboa, Instituto de Educação
Palavras-chave
Estrutura organizacional Cultura organizacional Papel do gestor Formação Relatórios de estágio de mestrado - 2022