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Advisor(s)
Abstract(s)
O presente estudo tem como principal objetivo estudar o desempenho psicossocial de uma amostra de
135 colaboradores pertencentes a uma realidade de 250 colaboradores que presentemente compõe
uma empresa de serviços partilhados criada em Portugal.
Pretende-se focar o estudo ao nível do funcionamento psicossocial dos colaboradores, em especifico da
resiliência, das estratégias de coping criadas de forma a conseguirem lidar com o ambiente instável e
desafiante de uma empresa acabada de criar, onde tudo é novo: das equipas às chefias
Dada a natureza qualitativa e quantitativa da análise que se pretendeu fazer, na recolha de dados foi
proposta a utilização de um focus-group. um questionário socio-demográfico com algumas questões de
resposta aberta e uma bateria de 3 testes, nomeadamente, a Escala de Resiliência de Connor e
Davidson (CD-RISC), o Inventário de Depressão de Beck (BDI), e o Inventário de Coping de Carver,
Scheier & Weintraub (COPE).
Para responder às questões deste estudo, relacionaram-se os testes mencionados com um conjunto de
variáveis socio-demográficas como: idade, género, emprego, estatuto familiar, educação, hobbies, entre
outros. Uma vez obtidos os dados quantitativos foram analisados através do software Statistical Package
for Social Sciences (IBM SPSS Statistics) 20.0 em OSX para Mac.
The current study has the main propose of investigating the psychosocial performance of a sample of 135 employees out of a reality of 250 individuals from a recently created Shared Services company in Portugal. The main objective of this research is to focus on the resilience of these professionals, more specifically on coping strategies created to deal with the unstable and challenging environment of a recently created company, where everything is created from scratch: from the teams, to the lead personnel and to check the hypothesis considered. To answer these matters, we intend to relate the quantitative variables from the Test Assortment, with a set of socio-demographic variables from the questionnaire: age, gender, job, family status, education, beliefs, hobbies and qualitative data from the open ended questions as well as the information from the focus group. The quantitative data was analyzed in the Statistical Package for Social Sciences software (IBM SPSS Statistics) 20.0 and on OSX for Mac.
The current study has the main propose of investigating the psychosocial performance of a sample of 135 employees out of a reality of 250 individuals from a recently created Shared Services company in Portugal. The main objective of this research is to focus on the resilience of these professionals, more specifically on coping strategies created to deal with the unstable and challenging environment of a recently created company, where everything is created from scratch: from the teams, to the lead personnel and to check the hypothesis considered. To answer these matters, we intend to relate the quantitative variables from the Test Assortment, with a set of socio-demographic variables from the questionnaire: age, gender, job, family status, education, beliefs, hobbies and qualitative data from the open ended questions as well as the information from the focus group. The quantitative data was analyzed in the Statistical Package for Social Sciences software (IBM SPSS Statistics) 20.0 and on OSX for Mac.
Description
Tese de mestrado, Psicologia (Secção de Psicologia Clínica e da Saúde, Núcleo de Psicologia Clínica Sistémica), Universidade de Lisboa, Faculdade de Psicologia, 2015
Keywords
Resiliência Estratégias de coping Variáveis sociodemográficas Crise económica - Portugal Empowerment Teses de mestrado - 2015