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Excesso de trabalho e saúde e bem-estar dos trabalhadores : o papel moderador do suporte social
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O presente estudo tem como objetivo verificar o papel moderador de três tipos de suporte social, nomeadamente o suporte do supervisor, dos colegas e o suporte organizacional percebido (POS), na relação entre o excesso de trabalho e a saúde e bem-estar dos colaboradores. Os dados foram recolhidos numa amostra de colaboradores dos setores da banca e seguros, de duas organizações em Portugal, e no total foram analisadas 676 respostas. Apesar de confirmarem a existência de uma relação direta e negativa entre o excesso de trabalho e a saúde e bem-estar, os resultados obtidos rejeitam as hipóteses inicialmente formuladas relativamente aos tipos de suporte social. No entanto, verifica-se ainda que o suporte social tem uma relação positiva com a saúde e bem-estar dos colaboradores. Os resultados obtidos contribuem para a literatura na medida em que permitem adquirir uma melhor compreensão sobre o suporte social nas organizações e o seu impacto na saúde e bem-estar dos colaboradores. Desta forma, torna-se possível a criação de estratégias para fomentar estes resultados positivos nos indivíduos, levando-os a produzirem mais e melhor e com mais satisfação pelo seu trabalho.
The present study aims to investigate the moderator role of the three types of social support, as supervisor support, co-worker support and perceived organizational support (POS), in the relation between work overload and workers health and well-being. Data was collected in a sample of banking and insurance sector workers, from two Portuguese organizations, making a total of 676 answers. Although a direct and negative relation was found between work overload and workers health and well-being, the results reject the initially proposed hypothesis about social support’s moderator effect. However, a positive relation between social support and health and well-being was found. The results obtained make a contribute to the literature because they allow a better understanding about social support in organizations and its impact on workers’ health and well-being. This way, it’s possible to make strategies to promote positive outcomes on individuals, making them to produce more and better, and with more job satisfaction.
The present study aims to investigate the moderator role of the three types of social support, as supervisor support, co-worker support and perceived organizational support (POS), in the relation between work overload and workers health and well-being. Data was collected in a sample of banking and insurance sector workers, from two Portuguese organizations, making a total of 676 answers. Although a direct and negative relation was found between work overload and workers health and well-being, the results reject the initially proposed hypothesis about social support’s moderator effect. However, a positive relation between social support and health and well-being was found. The results obtained make a contribute to the literature because they allow a better understanding about social support in organizations and its impact on workers’ health and well-being. This way, it’s possible to make strategies to promote positive outcomes on individuals, making them to produce more and better, and with more job satisfaction.
Descrição
Tese de mestrado, Psicologia (Área de Especialização em Psicologia dos Recursos Humanos, do Trabalho e das Organizações), Universidade de Lisboa, Faculdade de Psicologia, 2019
Palavras-chave
Saúde e bem-estar Suporte social Suporte organizacional Teses de mestrado - 2019