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As condições laborais do sector hoteleiro e as expetativas dos estudantes : o caso de estudo da ESHTE
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O sector hoteleiro cresceu de forma acelerada na ultima década, levando ao aumento da empregabilidade. No entanto, o que se verifica em termos de crescimento do sector, nem sempre verifica em termos de condições laborais para os colaboradores.
Em paralelo com o desenvolvimento da indústria hoteleira, existe uma maior necessidade de colaboradores qualificados e competentes, tais como os estudantes de hotelaria, dotados de competências especificas. Mas as perceções dos alunos em relação às condições de trabalho do mercado são afetadas negativamente, à medida que progridem com os seus estudos, e que adquirem experiência profissional.
O objetivo deste trabalho foi perceber que influência as condições laborais no sector hoteleiro têm nos estudantes de hotelaria. A partir da análise de dados estatísticos provenientes de um inquérito por questionário aplicado a 130 jovens universitários/as da Escola Superior de Hotelaria e Turismo do Estoril, pretendeu-se analisar as perspetivas dos/as jovens face às condições laborais do sector hoteleiro, bem como a sua posição quanto à atuação da GRH nas organizações e no sector.
Conclui-se que apesar das condições laborais serem entendidas como pouco atrativas e como a principal razão para o abandono do sector, os estudantes mostram intenção de permanecer no sector hoteleiro enquanto futuros profissionais. No entanto, a retenção de talento implica uma melhoria a prazo das condições laborais. Conclui-se igualmente ter a GRH responsabilidades, no sentido de contribuir para a melhoria das condições laborais e alterar as perceções dos estudantes em relação à imagem e reputação do sector.
The hospitality industry has faced a fast grown in the last decade, leading to a consequent increase in employability. However, despite this growth, the working conditions for employees are still very precarious. In parallel with the development of the hospitality industry, there is a need for skilled and competent staff, such as hospitality students with specific skills. However, students' perceptions of the working conditions are negatively affected as they progress through their studies and gain professional experience. The main purpose of this study was to understand what influence the working conditions of the hospitality industry have on the hospitality students. Based on the analysis of statistical data from a survey applied to 130 university students from the Estoril School of Hospitality and Tourism, we intended to analyze the students motivations to choose a career in hospitality, their prospects relating to the working conditions of the hospitality industry, as well as their position on the HRM performance within the organizations and the sector. It is concluded that although the working conditions are considered as unattractive and as the main reason for abandoning the sector, the students show intention to remain in the hospitality industry as future professionals. However, talent retention implies a long-term improvement of working conditions. It is also concluded that HRM has responsibilities in order to contribute to the working conditions improvement and to change students' perceptions regarding the image and reputation of the sector.
The hospitality industry has faced a fast grown in the last decade, leading to a consequent increase in employability. However, despite this growth, the working conditions for employees are still very precarious. In parallel with the development of the hospitality industry, there is a need for skilled and competent staff, such as hospitality students with specific skills. However, students' perceptions of the working conditions are negatively affected as they progress through their studies and gain professional experience. The main purpose of this study was to understand what influence the working conditions of the hospitality industry have on the hospitality students. Based on the analysis of statistical data from a survey applied to 130 university students from the Estoril School of Hospitality and Tourism, we intended to analyze the students motivations to choose a career in hospitality, their prospects relating to the working conditions of the hospitality industry, as well as their position on the HRM performance within the organizations and the sector. It is concluded that although the working conditions are considered as unattractive and as the main reason for abandoning the sector, the students show intention to remain in the hospitality industry as future professionals. However, talent retention implies a long-term improvement of working conditions. It is also concluded that HRM has responsibilities in order to contribute to the working conditions improvement and to change students' perceptions regarding the image and reputation of the sector.
Descrição
Mestrado em Gestão de Recursos Humanos
Palavras-chave
Estudantes Sector Hoteleiro Condições Laborais GRH Students Hospitality industry Labor/ Working Conditions HRM
Contexto Educativo
Citação
Capela, Inês da Silva (2017). "As condições laborais do sector hoteleiro e as expetativas dos estudantes : o caso de estudo da ESHTE". Dissertação de Mestrado, Universidade de Lisboa. Instituto Superior de Economia e Gestão.
Editora
Instituto Superior de Economia e Gestão