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Safety and security perception as strategic issues for hospitality companies

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dc.contributor.authorCró, Susana
dc.contributor.authorCalisto, Maria de Lurdes
dc.contributor.authorMartins, António Miguel
dc.contributor.authorSimões, José Manuel
dc.date.accessioned2020-05-22T15:19:24Z
dc.date.available2020-05-22T15:19:24Z
dc.date.issued2020
dc.description.abstractSafety, tranquility, and peace are a necessary condition for prosperous tourism, and security has been identified as one of the five global forces that will drive the tourism industry in the new millennium. Numerous studies have demonstrated that tourism destinations are heavily affected by security perceptions and safety and risk management. In this chapter, the reader may learn about the theoretical models and empirical evidence behind the assertion that security should be seen as a strategic issue not only by tourism destination managers but also by hospitality managers. By the end of the chapter, it will become evident that hospitality managers should take actions in terms of providing their guests higher levels of real and perceived security, as this will be not only ethically right as it will have a positive impact on the company’s profitability.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.citationCró, S., de Lurdes Calisto, M., Martins, A. M., & Simões, J. M. (2020). Safety and security perception as strategic issues for hospitality companies. In Strategic Business Models to Support Demand, Supply, and Destination Management in the Tourism and Hospitality Industry (pp. 134-149). IGI Global. https://doi.org/10.4018/978-1-5225-9936-4.ch007pt_PT
dc.identifier.doi10.4018/978-1-5225-9936-4.ch007pt_PT
dc.identifier.isbn9781522599364
dc.identifier.urihttp://hdl.handle.net/10451/43669
dc.language.isoporpt_PT
dc.peerreviewedyespt_PT
dc.publisherIGI Globalpt_PT
dc.subjectSafetypt_PT
dc.subjectSecuritypt_PT
dc.subjectPerceptionspt_PT
dc.subjectTourism industrypt_PT
dc.titleSafety and security perception as strategic issues for hospitality companiespt_PT
dc.typebook part
dspace.entity.typePublication
oaire.citation.endPage149pt_PT
oaire.citation.startPage134pt_PT
oaire.citation.titleStrategic Business Models to Support Demand, Supply, and Destination Management in the Tourism and Hospitality Industrypt_PT
person.familyNameCró
person.familyNameSimões
person.givenNameSusana
person.givenNameJosé Manuel
person.identifier.ciencia-id7610-35FB-BE88
person.identifier.ciencia-id5A1B-3EDF-10BE
person.identifier.orcid0000-0003-0436-9385
person.identifier.orcid0000-0002-1673-483X
person.identifier.scopus-author-id57192239324
rcaap.rightsclosedAccesspt_PT
rcaap.typebookPartpt_PT
relation.isAuthorOfPublication6934fb2e-0498-43e0-af24-015cb616eb45
relation.isAuthorOfPublicationd36ce0ef-a9b6-462f-a62c-22ca7aa8f44f
relation.isAuthorOfPublication.latestForDiscoveryd36ce0ef-a9b6-462f-a62c-22ca7aa8f44f

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