A carregar...
Publicação
Safety and security perception as strategic issues for hospitality companies
| Nome: | Descrição: | Tamanho: | Formato: | |
|---|---|---|---|---|
| 319.77 KB | Adobe PDF |
Orientador(es)
Resumo(s)
Safety, tranquility, and peace are a necessary condition for prosperous tourism, and security has been
identified as one of the five global forces that will drive the tourism industry in the new millennium.
Numerous studies have demonstrated that tourism destinations are heavily affected by security perceptions and safety and risk management. In this chapter, the reader may learn about the theoretical models
and empirical evidence behind the assertion that security should be seen as a strategic issue not only by
tourism destination managers but also by hospitality managers. By the end of the chapter, it will become
evident that hospitality managers should take actions in terms of providing their guests higher levels of
real and perceived security, as this will be not only ethically right as it will have a positive impact on
the company’s profitability.
Descrição
Palavras-chave
Safety Security Perceptions Tourism industry
Contexto Educativo
Citação
Cró, S., de Lurdes Calisto, M., Martins, A. M., & Simões, J. M. (2020). Safety and security perception as strategic issues for hospitality companies. In Strategic Business Models to Support Demand, Supply, and Destination Management in the Tourism and Hospitality Industry (pp. 134-149). IGI Global. https://doi.org/10.4018/978-1-5225-9936-4.ch007
Editora
IGI Global