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THE COVID-19 IMPACTS ON THE HOSPITALITY INDUSTRY HIGHLIGHTS FROM EXPERTS IN PORTUGAL

2022Artigo científico Acesso aberto
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dc.contributor.authorAlmeida, Sofia
dc.contributor.authorMesquita, Susana
dc.contributor.authorCarvalho, Inês
dc.date.accessioned2023-08-23T13:19:17Z
dc.date.available2023-08-23T13:19:17Z
dc.date.issued2022
dc.description.abstractPurpose - To better understand the impact of COVID -19 on the tourism sector, with a focus on the hospitality industry, and how these changes will affect the sector and business responsiveness. Design - This is research focusing on the COVID-19 impacts on the hospitality sector in Portugal. The study reports in detail how a group of experts perceived this critical situation caused by the pandemic. Methodology - For data collection, a focus group was conducted with six experts in the field. A thematic analysis was conducted to interpret the data and NVivo software was used to organise and define the themes. Findings - Experts emphasised the massive collective dismissals in large hotel chains, the possible loss of 50 million jobs in the tourism sector, and the negative impact on the entire value chain. The low occupancy rate had a negative financial impact, as total revenues in the sector plummeted by more than 70% compared to the previous year. This pandemic required significant adjustments from operations to ensure safe operations. Participants not only stressed the importance of motivating and bringing teams together, but also described strategies to increase employee engagement. Another area of growth during the pandemic was food delivery platforms. Originality of the research - This is the first time research describing economic, financial, organizational, operational, and technological impact of COVID -19 on the hospitality industry. Hopefully these study resupt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.citationAlmeida, S., Mesquita, S., Carvalho, I., (2022), The Covid-19 Impacts on the Hospitality Industry Highlights from Experts in Portugal, Tourism and Hospitality Management, Vol. 28, No. 1, pp. 29-59, https://doi.org/10.20867/thm.28.1.3pt_PT
dc.identifier.doi10.20867/thm.28.1.3pt_PT
dc.identifier.urihttp://hdl.handle.net/10400.5/28183
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.rights.urihttp://creativecommons.org/licenses/by-nc-sa/4.0/pt_PT
dc.subjectCOVID-19 impacts, tourism, hospitality industry, restaurant, economic crisispt_PT
dc.titleTHE COVID-19 IMPACTS ON THE HOSPITALITY INDUSTRY HIGHLIGHTS FROM EXPERTS IN PORTUGALpt_PT
dc.typejournal article
dspace.entity.typePublication
oaire.citation.endPage81pt_PT
oaire.citation.issue1pt_PT
oaire.citation.startPage61pt_PT
oaire.citation.titleTourism and Hospitality Managementpt_PT
oaire.citation.volume28pt_PT
person.familyNameAlmeida
person.familyNameMesquita
person.familyNameCarvalho
person.givenNameSofia
person.givenNameSusana
person.givenNameInês
person.identifier1594939
person.identifier.ciencia-idC112-8416-D88A
person.identifier.ciencia-idE717-DDAF-2B87
person.identifier.ciencia-id9819-10DE-AAA7
person.identifier.orcid0000-0003-4561-6776
person.identifier.orcid0000-0003-2415-3960
person.identifier.orcid0000-0003-1372-1299
person.identifier.scopus-author-id56668409800
person.identifier.scopus-author-id57189664651
person.identifier.scopus-author-id55117350300
rcaap.rightsopenAccesspt_PT
rcaap.typearticlept_PT
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relation.isAuthorOfPublication4f16c55c-1e77-4272-b518-0f13d28fb6e7
relation.isAuthorOfPublication0410c516-76b1-4910-9975-8b2ac36b8dc5
relation.isAuthorOfPublication.latestForDiscovery0410c516-76b1-4910-9975-8b2ac36b8dc5

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