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A perceção do gestor de projeto sobre a comunicação assertiva
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As soft skills, competências comportamentais e interpessoais, são equiparadas, em relevância, às competências técnicas essenciais a um Gestor de Projeto. O PMBOK® destaca a comunicação como uma das grandes razões para o sucesso ou insucesso dos projetos. O presente estudo foca-se em três soft skills fundamentais para uma comunicação assertiva: assertividade, escuta ativa e feedback e tem como objetivo avaliar a perceção do GP sobre estas três competências.
Neste estudo procurou-se resposta para a questão: Qual a autoavaliação que os GP e as suas chefias fazem do seu conhecimento sobre soft skills, das suas competências de escuta ativa, do seu grau de assertividade, da abertura e desconforto das chefias a receber e dar feedback aos seus colaboradores, e, por outro lado, qual a relevância que atribuem a estas competências comportamentais associadas à comunicação assertiva para o sucesso dos seus projetos?
Através de um questionário com perguntas de escolha múltipla e perguntas abertas, respondido por 15 GP de uma organização que se pretende manter anónima, todos os inquiridos revelaram bons conhecimentos sobre o tema e referiram a importância das soft skills assertividade, escuta ativa, dar e receber feedback para o seu dia a dia. A maioria dos inquiridos revelou-se assertiva com competências de escuta ativa moderada. No entanto, as Chefias revelaram-se pouco assertivas, sentindo "moderado desconforto" ou "pouco ou nenhum", quando têm de dar feedback aos seus colaboradores.
Concluiu-se pelos exemplos dados que as competências comportamentais associadas à comunicação assertiva são percecionadas por todos como relevantes para o sucesso dos projetos.
Soft skills, behavioural and interpersonal abilities, are compared, in relevance, to the technical abilities essential to a Project Manager. PMBOK® highlights communication as one of the great reasons for success or failure of projects. The present study focuses on three fundamental soft skills for effective communication: assertiveness, active listening and feedback and it aims to assess the PM's perception of these three skills. In this study we sought the answer to the question: What is the self-assessment that PM and their supervisors make of their knowledge about soft skills, their active listening skills, their degree of assertiveness, the openness and discomfort of supervisors to receive and give feedback to employees, and, on the other hand, what is the relevance that they attribute to these behavioural skills associated with assertive communication for the success of their projects? Through a questionnaire with multiple-choice questions and open-ended questions, answered by 15 PM from an organization that wishes to remain anonymous, all respondents revealed good knowledge on the subject and referred to the importance of soft skills assertiveness, active listening, giving and receiving feedback in their daily lives. The majority of the respondents revealed moderate active listening skills and proved to be assertive. Managers, however, are not very assertive, and are divided between feeling moderate discomfort and little or no discomfort when they give feedback to their employees. We concluded from the examples given that the behavioural skills associated with assertive communication are perceived by all as relevant to the success of the projects.
Soft skills, behavioural and interpersonal abilities, are compared, in relevance, to the technical abilities essential to a Project Manager. PMBOK® highlights communication as one of the great reasons for success or failure of projects. The present study focuses on three fundamental soft skills for effective communication: assertiveness, active listening and feedback and it aims to assess the PM's perception of these three skills. In this study we sought the answer to the question: What is the self-assessment that PM and their supervisors make of their knowledge about soft skills, their active listening skills, their degree of assertiveness, the openness and discomfort of supervisors to receive and give feedback to employees, and, on the other hand, what is the relevance that they attribute to these behavioural skills associated with assertive communication for the success of their projects? Through a questionnaire with multiple-choice questions and open-ended questions, answered by 15 PM from an organization that wishes to remain anonymous, all respondents revealed good knowledge on the subject and referred to the importance of soft skills assertiveness, active listening, giving and receiving feedback in their daily lives. The majority of the respondents revealed moderate active listening skills and proved to be assertive. Managers, however, are not very assertive, and are divided between feeling moderate discomfort and little or no discomfort when they give feedback to their employees. We concluded from the examples given that the behavioural skills associated with assertive communication are perceived by all as relevant to the success of the projects.
Descrição
Mestrado em Gestão de Projetos
Palavras-chave
comunicação assertiva soft skills assertividade escuta ativa feedback Gestor de Projeto assertive communication assertiveness active listening Project Manager
Contexto Educativo
Citação
Santos, Sara Rodrigues dos (2018). "A perceção do gestor de projeto sobre a comunicação assertiva". Dissertação de Mestrado, Universidade de Lisboa. Instituto Superior de Economia e Gestão.
Editora
Instituto Superior de Economia e Gestão