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Validation of e-Government Information Delivery Attributes: The Adoption of the Focus Group Method

2021-10-28Artigo científico Acesso aberto
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dc.contributor.authorMONTEIRO, JOSE AUGUSTO
dc.contributor.authordo Rosário Matos Bernardo, Maria
dc.contributor.authorFerreira, Mafalda
dc.contributor.authorRocha, Tânia
dc.date.accessioned2023-09-19T14:42:27Z
dc.date.available2023-09-19T14:42:27Z
dc.date.issued2021-10-28
dc.description.abstractIn democratic countries, government websites became an important channel for interaction with the public administration in the last few years. Nevertheless, several issues have an impact on the way users access to content and information. Lack of accessibility and usability or, in the broad sense, lack of concern with user needs, can still be found in many government websites. To address the problem, a previous literature review on e-government information delivery attributes was performed. Based on this review, a large set of attributes related to quality was obtained to evaluate these dimensions in the context of e-government. The purpose of this study is to better understand which of these attributes are the most valued, in the users’ perspective, for evaluating content delivered by government websites. A qualitative approach was adopted, using Focus Group interviews as a strategy to obtain data and Thematic Analysis to analyze such data. The main results highlighted the attributes related to content delivery, interaction, and emotional aspects. User Experience, accessibility, and usability were prioritized by Focus Group participants.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.doi10.3897/jucs.66979pt_PT
dc.identifier.urihttp://hdl.handle.net/10400.5/28599
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.rights.urihttp://creativecommons.org/licenses/by-nd/4.0/pt_PT
dc.subjectElectronic Government, Usability, Accessibility, User Experience (UX), Qualitypt_PT
dc.titleValidation of e-Government Information Delivery Attributes: The Adoption of the Focus Group Methodpt_PT
dc.typejournal article
dspace.entity.typePublication
oaire.citation.endPage1095pt_PT
oaire.citation.issue10pt_PT
oaire.citation.startPage1069pt_PT
oaire.citation.titleJUCS - Journal of Universal Computer Sciencept_PT
oaire.citation.volume27pt_PT
person.familyNameMONTEIRO
person.familyNameBernardo
person.familyNameFerreira
person.familyNameRocha
person.givenNameJOSE AUGUSTO
person.givenNameMaria
person.givenNameMafalda
person.givenNameTânia
person.identifierR-002-NC1
person.identifier.ciencia-idE412-BCD0-840F
person.identifier.ciencia-id8917-5D3B-B65F
person.identifier.ciencia-id141B-F635-7D75
person.identifier.orcid0000-0002-6522-4158
person.identifier.orcid0000-0002-9518-0854
person.identifier.orcid0000-0002-1241-3940
person.identifier.orcid0000-0002-2605-9284
person.identifier.scopus-author-id55481977800
person.identifier.scopus-author-id53364126200
rcaap.rightsopenAccesspt_PT
rcaap.typearticlept_PT
relation.isAuthorOfPublicationca74f684-abc6-4f89-8ad4-94c8206ec559
relation.isAuthorOfPublicationc31976f6-877e-421f-a69d-15086484b0c3
relation.isAuthorOfPublication785b3b08-e4b7-46f4-ac86-9e7603122ae1
relation.isAuthorOfPublicationaa403ec7-777d-499e-83b1-2cea2ee1ac20
relation.isAuthorOfPublication.latestForDiscoveryc31976f6-877e-421f-a69d-15086484b0c3

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