Measure and plan to improve communication: Balanced Scorecard implementation study in the Faculty of Medicine Library, University of Lisbon, Portugal

Abstract

This poster aims to share the experience of Balanced Scorecard implementation study in the Lisbon Faculty of Medicine Library. Balanced Scorecard help Libraries and Librarians to deal with this challenge of implementing and communicate their strategies as a conceptual framework for translating its mission and objectives into a set of performance indicators distributed among their four balanced perspectives of strategic priorities.