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Abstract(s)
In a recent publication, Suriyawongpaisal et al.indicated that waiting time lies among the top priorities for patients. The researchers note that care providers should focus on managing perceptions rather than decreasing actual waiting time to improve patient experience.2 By means of actual waiting times, researchers can identify patients whose waiting time perceptions differ from the reality. Using recorded data from the hospital database, we demonstrate how patients’ perceptions of waiting time diverge from the objective clinical data used as a reference point and identify the motives behind the formation of these inaccurate perception
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Citation
Abidova, A., Alcântara da Silva, P., Moreira, S. (2020). Accuracy of Patients' Waiting Time Perceptions in the Emergency Department. Academic Emergency Medicine, Published online Feb 27, 2020. DOI: 10.1111/acem.13949