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Assédio moral no trabalho : as estratégias de coping das vítimas
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Orientador(es)
Resumo(s)
o assédio moral no trabalho define-se como o conjunto de comportamentos hostis dirigidos, sistematicamente, contra um ou mais indivíduos causando um
efeito de humilhação, intimidação e angústia. As vítimas têm dificuldade em
defender-se, o seu desempenho profissional diminui e o seu emprego é posto em
causa. Este estudo visa identificar as estratégias de coping usadas pelas vítimas de
assédio moral no trabalho, seja no período em que estão sujeitas às agressões seja
depois de saírem da organização. Realizou-se um estudo exploratório qualitativo
com recurso à metodologia das entrevistas narrativas. Foram entrevistados quatro
sujeitos, dos quais três tinham abandonado a organização onde foram vítimas. Os
resultados obtidos indicam que os sujeitos utilizam, de forma combinada, as estratégias
de confrontação e de distanciamento, seguida da procura de suporte social.
Estes resultados parecem descrever as reacções de indivíduos muito diferenciados
que não aceitaram ser sujeitos a um período prolongado de assédio moral ou
envolver-se em conflitos interpessoais no trabalho em resposta às agressões que
lhes foram dirigidas.
Mobbing at work is defined as a set of hostile behaviours systematically directed against one or more individuals causing a humiliation, intimidation or anguish effect. The victims have difficulty to defend themselves, their professional performance decreases and their job is put in cause. This study aims to identify the coping strategies used by the mobbing victims, either in the period they are being subjected to aggressions or after leaving the organisation. A qualitative exploratory study has been made with resource to the methodology of narrative interviews. Four individuals were interviewed. From these four, three had left the organisation where they were victims. The gotten results show that the individuals use, as a combined form, the confrontation and breaking strategies, followed by the search of social support. These results seam to describe much differentiated individuals reactions who have not accepted to be subjected to a long mobbing period or to involve themselves in interpersonal conflicts at work in reply to the aggressions that had been directed to them.
Mobbing at work is defined as a set of hostile behaviours systematically directed against one or more individuals causing a humiliation, intimidation or anguish effect. The victims have difficulty to defend themselves, their professional performance decreases and their job is put in cause. This study aims to identify the coping strategies used by the mobbing victims, either in the period they are being subjected to aggressions or after leaving the organisation. A qualitative exploratory study has been made with resource to the methodology of narrative interviews. Four individuals were interviewed. From these four, three had left the organisation where they were victims. The gotten results show that the individuals use, as a combined form, the confrontation and breaking strategies, followed by the search of social support. These results seam to describe much differentiated individuals reactions who have not accepted to be subjected to a long mobbing period or to involve themselves in interpersonal conflicts at work in reply to the aggressions that had been directed to them.
Descrição
Tese de mestrado em Psicologia (Área de especialização em Stress e Bem-Estar), apresentada à Universidade de Lisboa, através da Faculdade de Psicologia e de Ciências da Educação, 2006
Palavras-chave
Teses de mestrado - 2006 Violência psicológica Coping Vítima Assédio moral Stress ocupacional