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A gestão do capital intelectual: factor determinante da competividade das PME em rede
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Orientador(es)
Resumo(s)
A compreensão dos factores determinantes da sustentabilidade organizacional ocupa esta
investigação, incidindo no estudo do capital intelectual, tema de crescente importância nas
organizações.
Com o recurso a dois estudos de caso (um transversal a vários
sectores, durante 5 anos e
outro focado no subsector das agências de viagens e turismo, ao longo de 4 anos), num
total de 6295 questionários, encontra
-
se evidência científica sobre a relação do capital
intelectual e o incremento da produtividade organizaci
onal.
O elemento diferenciador das organizações reside na combinação de 4 factores (capital
individual, de processos, de clientes e de equipa): a parceria efectiva com os clientes
permite antecipar as suas necessidades e melhorar a qualidade; a melhoria co
ntínua dos
processos possibilita a optimização dos recursos; o incremento do trabalho em equipa faz
emergir soluções multidisciplinares; e a existência de políticas potenciadoras dos talentos
individuais promove a diferenciação e inovação.
Conclui
-
se que a
s organizações que adoptam políticas efectivas de gestão do capital
intelectual apresentam melhores indicadores de criação de valor
ABSTRACT This research is dedicated to the understanding of organizational sustainability, a n increasingly important issue within organizations. Using two case studies (one study is transversal to various areas and comprehends a five years period; and the other focuses on travel agencies for a period of four years) and 6295 questionnaires, there i s scientific evidence of the connection between intellectual capital and the increase of organizational productivity. The combination of 4 factors lies on the companies distinct elements: individual capital, procedure, clients and team. Effective partnersh ip with clients allows organizations to anticipate their clients needs as well to improve quality. Improving processes allows optimizing of resources and increasing team work helps to get multidisciplinary solutions. On the other hand, investing in individ ual talent can improve innovation levels. In conclusion, it can be said that those organizations that adopt effective policies of intellectual capital management show better levels of value creation.
ABSTRACT This research is dedicated to the understanding of organizational sustainability, a n increasingly important issue within organizations. Using two case studies (one study is transversal to various areas and comprehends a five years period; and the other focuses on travel agencies for a period of four years) and 6295 questionnaires, there i s scientific evidence of the connection between intellectual capital and the increase of organizational productivity. The combination of 4 factors lies on the companies distinct elements: individual capital, procedure, clients and team. Effective partnersh ip with clients allows organizations to anticipate their clients needs as well to improve quality. Improving processes allows optimizing of resources and increasing team work helps to get multidisciplinary solutions. On the other hand, investing in individ ual talent can improve innovation levels. In conclusion, it can be said that those organizations that adopt effective policies of intellectual capital management show better levels of value creation.
Descrição
Tese de Doutoramento em Ciências Sociais na especialidade de Comportamento Organizacional