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Componentes Web/Mobile inovadores para soluções de gestão e distribuição de energia
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Resumo(s)
A regulação no setor das energias implica que sejam cumpridos certos requisitos e níveis de serviços prestados ao cliente final. Estes requisitos são impostos às entidades de gestão pelas entidades reguladoras, o que faz com que o não cumprimento destes níveis de serviço, resulte, muitas vezes, em coimas bastante pesadas. Em Portugal, estas regulações e imposições de níveis de serviços prestados, devem-se à classificação atribuída de serviços essenciais às provedoras de energia (Distribuição de Água, Gás e Eletricidade), pois alguns clientes residenciais prestam serviços de saúde e necessitam de ser classificados como clientes prioritários/críticos. O mesmo é aplicado a serviços que, por falta da mesma, podem ter prejuízos elevados, requerendo então garantias para que lhes seja possível a exequibilidade desses serviços. Devido a elevados critérios aplicados a essa unidade de negócios, era necessário então prover as entidades fornecedoras com as ferramentas, com as soluções e com os mecanismos corretos para lhes permitir responder a todos esses critérios e, consequentemente, para evitar coimas e lhes tornar possível prestar um serviço de qualidade superior. Este relatório de projeto de mestrado focar-se-á nesse aspeto. Diamond constitui uma solução que irá permitir a gestão de ocorrências e de todos os problemas com elas relacionados. A solução, iniciada ainda quando o atual grupo CGI pertencia ao grupo Lógica, começou a ser embrionariamente planeada e ulteriormente desenvolvida em 2010, só chegando, no entanto, a ver a luz do dia em 2012. A solução foi desenvolvida inicialmente em Silverlight, utilizando o componente Bing Maps SilverLight como gestor de cartografia base e Bases de dados Oracle como base de dados de armazenamento de todas as informações relacionadas com as ordens de serviço e ocorrências. Os dias de hoje, passado um considerável número de anos, seguindo a premissa de ciclo de vida tecnológico, que especifica, aproximadamente de 3 a 5 anos até que uma tecnologia esteja ultrapassada ou morta, assumem-se como a altura de redesenhar, repensar, reimplementar e melhorar a solução, adicionando também novas funcionalidades para permitir que a solução se mantenha atual e que se adapte às novas necessidades que os novos tempos assim exigem.
The regulations in the Utilities sector, implies providing certain requirements and service levels towards the final client, this demands are imposed to the distributor entities by regulatory entities. Not achieving/accomplish these levels will often results in heavy fines. In Portugal, these regulations are imposed due to distributor entities being considered as an essential service (Distribution of Water, Gas and Electricity), being that, some of the residential clients provide health care services and are classified as critical/priority services, requiring warranties to fulfil these services without interruption. Due to the high standards applied to this business area, it was necessary to provide the distributor entities with capable tools, systems and mechanisms that would allow them efficiently respond to any interruptions and be able to meet the standards and surpass them as well. The main focus of this Project Report, is Diamond, a solution that will be able to manage incidents, improving service levels, providing customers a proper and reliable service, assisting the distributor entities avoiding fines. The solution started being planned and developed back in 2010, and only seeing the day of light in 2012, developed initially in Silverlight, and using Bing maps SilverLight as the base cartography, and map management system with oracle databases. After some years and with the premise of technology life cycle, being in average from 3-5 years, it was necessary to redesign the solution, and, from scratch re-implement the old functionalities, improving them and bring some new ones to develop an improved solution. The Market was analysed, existing clients were questioned and a new solution was born to keep Diamond innovative and using the latest and most cutting edge technologies nowadays.
The regulations in the Utilities sector, implies providing certain requirements and service levels towards the final client, this demands are imposed to the distributor entities by regulatory entities. Not achieving/accomplish these levels will often results in heavy fines. In Portugal, these regulations are imposed due to distributor entities being considered as an essential service (Distribution of Water, Gas and Electricity), being that, some of the residential clients provide health care services and are classified as critical/priority services, requiring warranties to fulfil these services without interruption. Due to the high standards applied to this business area, it was necessary to provide the distributor entities with capable tools, systems and mechanisms that would allow them efficiently respond to any interruptions and be able to meet the standards and surpass them as well. The main focus of this Project Report, is Diamond, a solution that will be able to manage incidents, improving service levels, providing customers a proper and reliable service, assisting the distributor entities avoiding fines. The solution started being planned and developed back in 2010, and only seeing the day of light in 2012, developed initially in Silverlight, and using Bing maps SilverLight as the base cartography, and map management system with oracle databases. After some years and with the premise of technology life cycle, being in average from 3-5 years, it was necessary to redesign the solution, and, from scratch re-implement the old functionalities, improving them and bring some new ones to develop an improved solution. The Market was analysed, existing clients were questioned and a new solution was born to keep Diamond innovative and using the latest and most cutting edge technologies nowadays.
Descrição
Trabalho de projeto de mestrado, Engenharia Informática (Engenharia de Software) Universidade de Lisboa, Faculdade de Ciências, 2017
Palavras-chave
SIG Iot Web Mobile Energias Kiss Trabalhos de projeto de mestrado - 2017